Results-focused management professional offering 10 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Surpassed revenue goals in four consecutive quarters. Served as mentor to junior team members. Earned the Excellence Award. Mentored, coached and trained team members. Identified inefficiencies and made recommendations for process improvements. Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored team progress and enforced deadlines. Served as the single point of contact for project scheduling and changes. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Determined staff promotions and demotions, and terminated employees when necessary. Fulfilled customer shipping needs using UPS and USPS methods. Addressed and corrected sales staff communication issues in a tactful and effective manner. Maintained accurate stock records and schedules. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Resolved service issues in a timely manner, including coordinating and processing returns. Received incoming shipments and reviewed contents against purchase order for accuracy. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Reviewed new customer orders and requests and manually entered data into a centralized database.
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