Dependable Project Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Client account management
Exceptional interpersonal communication
Proficient in Microsoft Word, Excel, Power Point and Outlook
to 12/2011 Avalon Global Soultions – Hampton,
Program Manager for 20 plus commercial clients, including McDonald's, Avon, & Volvo North America & Canada.
Partnered successfully with clients to implement AP coding, customized reporting for AP payment and location manager reports in Clarity(TM), a fully integrated system for the management of wireless and wireline expenses and inventory.
Provided training on how to navigate system and reporting.
Partnered with client vendors to implement vendor contract rates, services.
Contract compliance for company, client and vendors.
Policy Development and Best Practices.
Created new revenue streams through up-selling services to clients.
Worked directly with wireless help-desk staff to achieve and maintain client satisfaction.
Trained, coached and mentored staff to ensure smooth adoption of new programs.
to 11/1999 Eclipse Communications – Newport News,
• Answered all incoming calls and handled caller's inquiries • Provided office support services so as to make sure efficiency • Responded to guests and public inquiries • Received, directed and passed on telephone fax messages • Directed guests and general public to the right staff member • Provided word-processing and clerical support • Picked up and delivered the mail • Maintained the common filing system and file all letter • Provided administrative services to the office manager
Business Management and AdministrationThomas Nelson Community College-