pro-active leader with experience across Financial and Retail industries; proven
success managing people, programs and business efficacy through influence,
accurate, timely execution, and a focus on organizational change management. Experienced at leading complex
cross-functional enterprise programs within a
growth-based, omni-channel retail environment. Recognized enterprise-wide for ability to
ensure accountability, implement projects, deliver forecasted results and
support customers with a holistic mindset.
Areas of Expertise
Driving for Results
Strategic Thinking and Execution
Leading by influence
Communication and Presentation
Program Manager December 2008 to CurrentPetco Animal Supplies － San Diego, CA
Oversee programs including Services, Returned Goods,Customer Experience and Diversity and Inclusion
Savings of $9 million over 5 years, by switching program from live agent phone surveys to email surveys for Customer Experience Program
Managed over 750 vendors and billion dollar spend for returned goods
Increased photography appointment count by 300% and decreased event cancellations by 37% within first 3 months of managing the business by streamlining photography processes and driving store and vendor accountability
Lead overall vision and strategic program direction
Influence to embed inclusive practices into operational tactics.
Conduct organizational readiness assessment, workforce & competitive analysis and ongoing bench marking efforts; both quantitative and qualitative
Evaluate current business practices, ranging from performance assessments and leadership competencies, sourcing process, enterprise policies and procedures, leadership development and training programs to identify opportunities
Create program governance and framework for programs
Manage projects through launch and provide ongoing support and guidance for group sponsors, leaders and members
Develop and implement change management plan to mitigate risk
Responsible for work planning, status reporting and recommended next steps to Executive Committee (CEO, CFO, CMO, etc.) around program strategy
Manage migration to new technology platforms including overall project and transition management
Founder of local diversity leadership council in San Diego for ongoing best practice and idea sharing.
Senior Account Executive June 2007 to December 2008Liberty Mutual Insurance － Oklahoma City San Diego, OK CA
Developed a customer portfolio and yielded significant annual premiums
Identified vulnerabilities in insurance coverage and made recommendations for additional coverage, in order to provide a comprehensive packaged policy
Exceeded sales quotas by 65% and was named Rookie of the Year
Negotiated with internal and external customers in order to both optimize returns and provide fair and comprehensive coverage to clients
Bachelor of Arts : Business, 2003University of San Diego － San Diego, California, USA
Academic, accounting, Business Administration, business strategy, Central point of contact, com, competitive analysis, Council, clients, customer satisfaction, direction, driving, email, Executive Management, focus, German, Insurance, inventory, leadership, leadership development and training, managing, meetings, migration, enterprise, network, next, organizational, packaging, Photography, policies, developing policies, processes, progress, purchasing, quality, recruitment, reporting, sales, San, shipping, strategy, strategic, supply chain, surveys, phone, training programs, vision
Awards: "Caught from the Top" (recognition from Senior Leader),
"Caught in the Act" (Award for outstanding work) 33 times at Petco
"Caught for the Quarter" (nomination by Director or above)
Gross to Net: Transition Petco's reporting and accounting from Gross $ to Net $.
Think Adoption First: Worked to identify opportunities to engage customers in adopting their pet from Petco and subsequently purchasing all of their food and other products for their new pet at Petco.
Welcome to the Family: Focused on curating experience for new pet owners
Nutrition Committee: Collaborate on strategy to convert non-food customers to food customers and to increase awareness around importance of pet nutrition
Diversity and Inclusion Advisory Council: Senior leadership team dedicated to sponsoring program and championing the program at executive committee meetings
Facilitator of 2 day On boarding for new petco employees
Outside Interests: Speak German fluently; travel; soccer, runner.
Finished in top 3% at Boston Marathon, April 2010, with race time 3:13.01.