Detail-oriented Program Manager exhibiting excellent communication, problem solving and strategic planning skills. Cultivates positive employee morale by coaching and encouraging team members. Extensive conflict management and intervention training. Passionate about helping others.
Promoted to Program Manager after 1.5 years of employment.
Ran a program that assisted over 350 at-risk youth and their families annually.
Successfully planned and executed two (2) community wide events that raised program awareness and increased program involvement by 40%.
Voted Vice President of Local Toastmasters Chapter for two consecutive years.
Expanded client service offerings by securing grants and effectively networking. Kept up-to-date, thorough and accurate case files. Evaluated team member performance and offered constructive feedback. Determined customer eligibility for benefit programs and services. Conducted needs assessments for families with young children. Conducted quarterly and annual reviews of direct reports. Oversaw the intake process for all new program participants. Administered In-House trainings to all staff on a regular basis. Collaborated with team members to identify and accomplish agency objectives. Led bi-weekly program management meetings. Represented the agency to government, funding and field sources at meetings and conferences.
Cultural Diversity and Ethnic Studies coursework
Child Development and Psychology coursework
NeighborWorks Institute 2011-2014
Extensive Department of Juvenile Justice coursework
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