Seasoned Program Manager seeks employment with a social service agency that will provide opportunities for professional development and direct client service. Specializes in homeless populations.
Promoted to Program Manager
Supervised 6 Residential Associate at a family shelter serving more than 40 homeless and low-income individuals.
Human Service Certificate
Computer Info Competency
Develop and implement long-term goals and objectives to achieve the successful outcome of the program. Develop forms and records to document program activities, and success of clients. Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy ploicy of the organization. Write reports on the program for management and for funders. ensure that the program operates within the approved budget. Ensure that all financial records for the program are up to date. Provide required information to Executive Director on a regular basis. Provide required information to have invoices generated and submitted to funders according to the established time lines. Implement and oversee a screening process for potential volunteers according to accepted screening standards practices.
Responsible for outreach to and coordination of referrals from agencies within the Long Beach Continuum of Care. Determined eligibility of applications and oversaw the intake process, including collection of required eligibility documentation. Developed Individual Service Plans and explained program offerings and requirements to clients. Referred clients to partner agencies for additional services, including housing, employment, education, health services, immigration services and substance abuse treatment. Entered client data in a centralized database and maintained up-to-date, through and accurate case records for all clients. Conducted quarterly and annual reviews of direct reports. Manages caseload of 16 single families at any given time.
Provided outreach to chronically homeless individual's living in Long Beach. Responsible for identifying apartments, negotiating leases, invoicing for rent and security deposit payment, and responding to landlord/owner concerns. Addressed all service needed to stabilize clients and maintain housing. Provided intensive case management, money management, employment assistance and referred clients to partner agencies for additional service. Utilized motivational interviewing, harm reduction and critical time intervention. Maintained client records in HMIS through and accurate case files. Conducted quarterly and annual reviews of direct reports. Managed a caseload of 16 clients at any given time.
Provided outreach to chronically homeless individual's in Downtown LA area. Oversaw the intake process for all new residents. Participated in comprehensive programs to meet community employment, housing, transportation, medical and crime prevention needs. Provided intensive case management, money management, employment, assistance and referred clients to partner agencies for additional services. Utilized motivational interviewing, harm reduction and critical time intervention. Coordinated discharge planning to create smooth transitions into the community.
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