Detail-oriented Program Manager exhibiting excellent communication, problem solving and strategic planning skills. Successful at talent development and personnel management.
Promoted to Program Manager after Six months of employment. Supervised 21 Qualified behavioral aids at a Company serving more than 35 Individuals with severe mental Illness. Created and implemented schedules, billing, payroll and communication with consumers caseworkers and Dr's.
Explained program offerings and requirements to clients and answered related questions.Kept up-to-date, thorough and accurate case files.Led weekly program management meetings.Addressed program and policy issues, developed best practices and improved service delivery.Managed a caseload of 10 clients at any given time.Referred clients to partner agencies for additional services.Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.Collaborated with team members to identify and accomplish agency objectives.Evaluated team member performance and offered constructive feedback.Determined customer eligibility for benefit programs and services.Entered client data in a centralized database and maintained up-to-date case records for all clients.Conducted quarterly and annual reviews of direct reports.Maintained a comprehensive database of job listings.Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.Facilitated parent support groups that addressed topics such as positive discipline and parenting styles.Managed all administrative aspects of the agency's mental health services.
Assisted Teacher with Daily Tasks, and assisting with teaching children with special needs.
Kept up-to-date, thorough and accurate case files.Managed a caseload of 12 clients at any given time.
Continuing education in Criminal Justice.
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