Exceptional interpersonal communication
3+ years experience in Program Management
Microsoft Office Suite proficient
Effectively led team of program coordinators, AmeriCorps Team members, and volunteers.
Tracked and communicated program status, plans, issues, timelines, action items and budgets.
Assisted in resolving and satisfying client requests and internal operational issues.
Assisted Program Manager in implementation of multiple projects from initiation through delivery.
Coordinated community management efforts through social media, phone calls, newsletter distribution, and events.
Collaborated closely with clients, non-profit managers, teachers, and administrators to define timelines and scope necessary effort.
Wrote and edited web content, advertising copy, and educational curriculums for internal and external audiences.
Consulted with advertising agencies to arrange promotional campaigns in all types of media.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
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