A Recognized Expert in Program Management, Experienced in All Aspects of Project Delivery.
Results-focused management professional offering 20 plus years of progressive leadership experience in the service industry - combining client service and new business development expertise in fast-paced markets. Reputation for increasing efficiencies, service levels, and job performance. Ability to leverage company capabilities to assist in exceeding targeted goals and business initiatives. Possesses strong leadership and team-building skills along with the ability to build, and maintain business relationships.
Analyze program outcomes, performance, and improvement recommendations, support team in interpretation and aggregation of data to support program development and reporting.
Planned, directed, or coordinated the work activities and resources necessary for manufacturing custom products in accordance with cost, quality, and quantity specifications. Routinely reviewed operations and conferred with technical or administrative staff to resolve production or processing problems to maintain strict production schedules.
Oversaw key company projects including productivity optimization, cost reductions, aligned diverse workforce activities, and managed stakeholder and vendor relationships through the utilization of business planning and quality measures. Created and implemented industry standard operational procedures. Maintained records of customer interactions and transactions, recorded details of inquiries and complaints, and documented resolutions.
Established strategic goals by gathering pertinent business, financial, service, and operations information, identified and evaluated trends and options, chose appropriate course of action, and evaluated outcomes.
Led team development, operational systems, processes to support the business, in addition to, tasks associated with budgeting, profit and loss, cost management, and financial analysis while managing all projects and programs responsible for increasing annual sales.
Member, Program Management Institute (PMI), Portland Chapter
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