program manager 2 student engagement resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Student Affairs professional with a demonstrated history of developing, delivering, and managing programmatic activities that support student success, retention, and graduation. Over nine years of experience advocating for student success, encouraging student learning and development and facilitating and managing comprehensive student recruitment strategies. Experience serving as an adjunct faculty member that is committed to academic excellence, service and creating an environment that fosters development and transitions into, through and out of the university setting. A Gallup-Certified Strengths Coach that is an advocate for helping students know and understand their strengths in order to apply them to leadership experiences. Committed to advancing the mission and vision of Higher Education Professional Associations which is evidenced by involvement at the state, regional and national levels.

Core Competencies
  • Global/Intercultural Fluency
  • Campus Collaboration
  • Program Delivery and Management
  • Organization & Leadership
  • Crisis Management
  • Financial Management
  • Research, Assessment and Evaluation

  • Higher Education Leadership
  • Professional Development
  • Diversity, Equity, & Inclusion
  • Advising & Supporting
  • Personal & Ethical Foundations
  • Student Success, Learning and Development
  • Community Engagement
Expected in 12/2011 to to Master of Education | Administration & Supervision-Higher Education University Of Houston, Houston, TX, GPA:
Expected in 05/2010 to to Bachelor of Science | Management Grambling State University, Grambling, LA GPA:

Magna Cum Laude

Professional Experience
09/2017 to Current Program Manager 2, Student Engagement University Of Houston, Bauer College Of Business | City, STATE,
  • Lead and guide 28 undergraduate student organizations.
  • Advise over 250 student organization officers and assists them with organizational development, program planning, fiscal operations and personal and professional development.
  • Design and co-lead the Bauer StrengthsQuest Series for undergraduate students which helps them understand how to apply their strengths during their experiences on campus and in the workplace.
  • Plan college wide programming that fosters student success and engagement such as 4.0 graduation events, Bauer Pride Day, Dean’s Fall Address, Bauer homecoming celebration, student organization involvement fairs, and student organization award ceremonies.
  • Conduct small group and one-on-one meetings with over 150 Bauer scholarship receipts to discuss their goals and use Student Success Collaborative to track their academic progress and identify any potential barriers to timely degree completion.
  • Oversee the Bauer Ambassador program which is comprised of a diverse group of student leaders.
04/2014 to 09/2017 Interim Assistant Director & Program Coordinator 2 University Of Houston | City, STATE,
  • Developed, facilitated and managed the University’s Orientation programs.
  • Designed an online orientation program via Blackboard.
  • Selected, trained, supervised and evaluated 65 Orientation Team Leaders, two graduate interns and 20 student ambassadors.
  • Created comprehensive, semester-long Orientation Team Leader training and developed competencies for measuring student learning and success.
  • Aided in the creation of the Council for the Advancement of Standards in Higher Education (CAS) self-assessment guide.
  • Assisted with managing the $1.2 million Prospective and New Student Programs' budget by ensuring that program costs were in line with the overall Office of Admissions budget.
  • Increased the percentage of freshman students that enrolled after attending a spring New Student Conference from 85.44% in 2015 to 88.99% in 2016.
  • Increased the percentage of transfer students that enrolled after attending a spring New Student Conference from 81.79% in 2015 to 92.45% in 2016.
10/2011 to 04/2014 Admissions Coordinator and Admissions Counselor University Of Houston, Office Of Admissions | City, STATE,
  • Developed positive relationships with high school counselors and traveled to high schools, community colleges, and college fairs to represent The University of Houston.
  • Reviewed student admissions files and recommended an admissions decision based on the students credentials.
  • Planned all aspects of The EVENT and Cougar Premiere which were open houses for top African-American high school juniors and high achieving high school seniors respectively. Created assessments for The EVENT, Cougar Premiere, and Cougar Connection in an effort to demonstrate that stated goals and learning outcomes of these programs were achieved.
  • Assisted the Office of Admissions in surpassing Fall 2012 enrollment goals by recruiting a freshman class of 3,381 students with an average SAT score of 1133.
  • Increased the percentage of completed admissions files from 52.6% to 61.9% for the priority deadline and 70.4% to 75.2% by the final application deadline.
  • Assisted in planning a successful Cougar Premiere which resulted in a 92% applicant rate and a 44% yield.
  • Successfully planned a fiscally responsible Cougar Premiere by saving the Office of Admissions $500.00.
  • Ensured that The EVENT was run smoothly and successfully and assisted with planning aspects of the open house which resulted in a 91% applicant rate and a 46% yield.
  • Collaborated with the Hispanic Scholarship Fund by serving as a logistics coordinator to successfully bring more than 200 students, parents, and college representatives to the University of Houston campus for Steps for Success Saturday.

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Resume Overview

School Attended

  • University Of Houston
  • Grambling State University

Job Titles Held:

  • Program Manager 2, Student Engagement
  • Interim Assistant Director & Program Coordinator 2
  • Admissions Coordinator and Admissions Counselor


  • Master of Education
  • Bachelor of Science

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