Dedicated and focused [
Coordinated all department functions for team of 20+ employees.
Increased office organization by developing more efficient filing system and customer database protocols.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Provided logistical support and curriculum for course operations for major companies all over the United States for First aid, CPR and AED training.
Coordinated 120 educator schedules for training purposes.
Processed vendor and large company orders.
Provided accurate and appropriate information in response to customer inquiries.
Assisted with the development of the call center's operations, quality and training processes.
Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Properly directed inbound calls in phone queues to improve call flow.
Trained staff on how to improve customer interactions.
Review time sheets for ADP Payroll system, work charts, wage computation, and other information in order to detect and reconcile payroll discrepancies.
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