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Program Leader Resume Example

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PROGRAM LEADER
Summary

People-oriented Program Leader trained to handle issues and remain level-headed at all times. Offering over 5 years of expertise overseeing for organizations in the health care industry. An enthusiastic personality with skills in problem solving and conflict resolution.

Effectively oversee program development .Natural leader with proven problem-solving and project management abilities. Good at working with internal teams and general public to produce high-quality programs for diverse needs.

Talented Program Coordinator with demonstrated track record of success increasing revenue, reducing costs and improving program effectiveness across multiple metrics.

Talented Program Coordinator with experience completing multiple tasks to ensure compliance.

Resourceful Program Coordinator with experience initiating authorization requests.

Experience
05/2020 - 12/2020Coachella Valley Rescue Mission - Program LeaderIndio, CA
  • Stayed abreast of local, state and federal regulations to bolster compliance of corporate procedures.
  • Integrated new programs and events for individuals ranging in age from 18 to 75 , all of which were well-attended and received high reviews.
  • Mentored talented team of manager's, effectively increasing morale and interaction.
  • Directed educational, informational, therapeutic and recreational programs and oversaw program development, coordination and administration.
  • Fostered relationships with community clients and partners through dynamic communication and prompt follow-up to questions and concerns.
  • Evaluated program performance against expectations.
  • Kept programming on tight schedules, maintaining optimal quality standards to keep audiences informed or entertained.
  • Reviewed program needs and recruited qualified staff.
  • Coordinated community resources, including healthcare, mental health, insurance and food stamps.
  • Planned, directed and coordinated all programs and services.
  • Maximized employee retention by creating positive work environment.
02/2016 - 12/2019Dial nursing consulting - Marketing DirectorRunning Springs, CA
  • Directed ongoing market research for use with future marketing plans.
  • Updated web pages and social media profiles with engaging and current content.
  • Researched market competitors to identify potential new products and service opportunities.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Evaluated and enhanced content of online pages, blog posts and social media platforms.
  • Put together leading-edge digital marketing, social media and SEO strategies.
  • Planned and produced highly effective experiential marketing events.
  • Leveraged industry trends and competitive analysis to improve marketing campaign performance.
  • Planned and executed strategic marketing campaigns, encompassing powerful visuals for on-site promotions and rich digital content for online advertising assets.
  • Broadened understanding of marketing strategies by creating boardroom multimedia presentations.
  • Worked with customers to devise project scopes and managed ongoing milestones.
  • Collected business requirements at all levels to set effective policies and make strategic decisions.
  • Optimized marketing approaches to capitalize on new market trends and capture new customer groups.
  • Trained with successful business development personnel to optimize marketing performance and learn industry.
  • Devised innovative strategies to drive customer engagement.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Applied market knowledge and customer insight analysis to drive sales through targeted promotions.
  • Analyzed competitive environment and consumer trends to stay on top of changing market environments.
  • Guided and motivated marketing team to tackle continuous improvement objectives, streamlining processes and controlling costs to spearhead highly profitable division.
  • Partnered with sales representatives during customer consultations to build agency and customer relations.
  • Designed visionary sales-driven programs and promotions to expand existing advertising methods.
  • Stayed on top of latest updates to company products and trends in customer buying preferences.
  • Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
  • Spearheaded customized pricing concepts as part of larger marketing overhaul.
07/2012 - 10/2016American food bank - Distribution ManagerYucca Valley, CA
  • Developed and implemented plans for storage and distribution activities emphasizing technological solutions for sustainability, including investments in eco-friendly containers, dynamic distribution networks and warehouse renovations.
  • Supervised activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
  • Proactively identified and solved complex strategy problems impacting business direction.
  • Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
  • Strengthened operational efficiencies and traceability.
  • Tracked goods to verify delivery timetables and effectively route to final destinations.
  • Developed organizational systems for financial reports, schedules, inventory control and merchandising.
  • Drove client retention by delivering exceptional customer service.
  • Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
  • Expanded process effectiveness by implementing new ordering system while identifying poor work habits.
  • Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
  • Monitored inventory control to align ordering processes with demand plans.
Skills
  • Program activities
  • Issue resolution
  • Supervision and oversight
  • Positive interactions
  • Market research proficiency
  • Program management
  • Self-motivated
  • Staff development expertise
  • Planning
  • Teambuilding
Education and Training
06/2001San Bernardino High SchoolSan Bernardino, CAHigh School Diploma
09/2019Copper Mountain CollegeJoshua Tree, CAAssociate of Science: General Education
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Resume Overview

Companies Worked For:

  • Coachella Valley Rescue Mission
  • Dial nursing consulting
  • American food bank

School Attended

  • San Bernardino High School
  • Copper Mountain College

Job Titles Held:

  • Program Leader
  • Marketing Director
  • Distribution Manager

Degrees

  • High School Diploma
    Associate of Science : General Education

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