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Program Director & Social Worker Resume Example

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PROGRAM DIRECTOR & SOCIAL WORKER
Professional Summary

Dedicated Program Director with over fifteen years experience in direct service and advocacy for memory care, special needs, and senior clients. Possesses flexibility to flourish independently and collaborate on team initiatives that enhance the lives of clients and caregivers. Dynamic and resourceful, with a deep passion for creating programs that build client rapport, foster independence, and promote inclusivity.

Skills
Work History
Program Director & Social Worker, 01/2019 to Current
Company Name – City, State

Promoted within six-month period for significantly improving client enrollment, retention, and increasing daily census by 18%.

  • Provide leadership, case management, disability and memory care services facilitation, and multi-disciplinary team coordination of Adult Services Center for greater Seattle and Puget Sound Area.
  • Develop individualized care plans to establish client and caregiver goals, promote independence, slow decline in progressive conditions, and identify health/care needs as member of multi-disciplinary team.
  • Actively maintain up-to-date knowledge of applicable state and federal laws and regulations to ensure all community, mental health, and medical services meet quality assurance guidelines.
  • Manage care plan implementation and facilitation of high-quality program services for daily census of 60+ clients attending center and their caregivers.
  • Liaison between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Manage facility HR needs: recruit and hire talented staff, coordinate and support team responsibilities to ensure goals are met for successful program outcome. Manage onboarding, training, performance evaluations, disciplinary actions, merit increases, and promotions/terminations.
Director of Programming, 08/2015 to 12/2018
Company Name – City, State

Initiated new and improved inclusivity programming for community events and programs that supported client mental health and behavioral needs.

  • Supervised community education services and facilitated program components from development to implementation.
  • Managed departmental HR needs- staff & volunteer recruitment, staff training, team coordination, motivation, performance evaluation.
  • Developed community engagement plans, led individual and group classes, workshops, & community activities that incorporated individual support plans.
Programs Coordinator, 06/2013 to 08/2015
Company Name – City, State

Analyzed program data to evaluate effectiveness and develop change proposals for continued engagement improvement.

  • Recruited and engaged dynamic speakers, artists, and presenters for educational and experiential programs.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Collaborated with greater Seattle community organizations, subcontractors, vendors for marketing and future diversity and multi-cultural projects.
Director of Programming, 04/2006 to 05/2013
Company Name – City, State

Spearheaded new, overall programming and curriculum for dual campus community program serving families, children, adults, multi-generational, and multi-cultural groups: increasing program enrollment over 25% in eighteen-month period.

  • Utilized integrated evaluation systems to confirm quality, effectiveness, and diagnosed challenges for change recommendations.
  • Administered full-cycle HR process: recruitment, hiring and staff management, and on-going staff training at multiple site locations.
  • Developed and supervised program administration, including: yearly budget, programming, and community educational services.
  • Created and maintained committee reports, data analysis, and informational materials for stakeholders' review; streamlined office and meeting procedures through technology and utilization optimization .
Education
Master of Arts: Human Relations Counseling University of Oklahoma - City, State
  • Member of Gamma Beta Phi Academic Honor Society
  • Coursework focus in Family and Multicultural Counseling
  • Continuing education in Human Services and Human Resource Diversity and Development
Bachelor of Arts: PsychologyUniversity of Oklahoma - City, State
  • Minored in Sociology
  • Awarded Social Studies Departmental Award
  • Received Segal Educational Award
  • Achieved recognition on Dean's Honor Roll and over-all graduating GPA
  • Member of Alpha Chi Omega Sorority
Certifications
  • Certified Human Service Professional (December 2013)
  • Certified Human Resource Diversity and Development Professional (May 2015)
Professional Internships

Calm Waters Center for Children and Families

  • Facilitated confidential support groups for children and adults experiencing trauma, grief, and loss.
  • Assisted with marketing, fundraising campaigns, and community awareness events.

AmeriCorps- VISTA Mentor: Volunteers in Service to America

  • Assessed proficiency/need level, mentored and tutored children in reading and writing.
  • Provided education and information to families about available support services and community resources.
  • Coordinated programming and community events, networked with community agencies for program promotion.
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Resume Overview

School Attended

  • University of Oklahoma

Job Titles Held:

  • Program Director & Social Worker
  • Director of Programming
  • Programs Coordinator

Degrees

  • Master of Arts : Human Relations Counseling
    Bachelor of Arts : Psychology

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