Self-motivated Executive with 10+ years of management experience in the following: managing employees, scheduling employees, Working with Youth and adults with Mental health, developmental disabilities, and Behaviors, managing Sales accounts, and cultivating relationships. Dedicated Manager who has a broad range of experience in Upper Management, Education, Compliance, and Reimbursement with a high level of dedication to succeed in a wide variety of roles. Reputation as a self-directed professional with excellent management and people skills. Functions independently with little or no supervision as well as the proven ability to manage a team. Possesses strong customer service, interpersonal, and time-management skills. Highly focused and results-oriented in supporting complex and deadline-driven operations. Communicates effectively with diverse populations in written/verbal formats.
Launched well-received program of professional development courses for all staff.
Mentored and coached employees resulting in a 12% increase in productivity.
Managed all financial activities for program operations.
Accountable for all P&L.
Reduced department expenditures by 10% over a one-year period.
Spearheaded acquisition of two competitor companies.
Established and managed partner relationships on a daily basis.
Developed new marketing strategy which increased customer base by 23%.
Developed highly effective sales training strategies as Sales Manager of a 6-person team.
ResCare Home CareApril 2008 to CurrentProgram Director Raleigh, NC
Accountable for daily operations of 11 counties with a large staff and consumer base of Developmentally Disabled,Mentally Ill, and Geriatric while projecting above average monthly revenue results consistently.
Contributes to strategic objectives (HR) by providing service and support in a variety of business functions.
Responsibilities include: obtaining new clients by specialty and institutional administering/marketing, overseeing daily operations, ensuring adherence of budgetary guidelines, and leading marketing initiatives, managing a budget well over 1.5 million.
Effectively direct and assists in marketing efforts to build and maintain census through planning and participating in marketing events.
Supervises and manages all major contracts with outside agencies.
Maintains an understanding of billing, coding, pre-authorizations, compliance evaluations, rules and regulations regarding clinical practices, and state/government guidelines (working with company billers).
Fully responsible for creating/maintaining reports of growth, progress, performed quarterly internal audits.
Oversees all county and government audits of Medicare, Medicaid, private pay, and insurance while receiving an average of 99% scoring, resulting in all reimbursements being paid for services rendered.
Trains all new hires in HIPPA, DWA-PST, Cultural Awareness, Incident Reporting, Consumer Rights,and Documentation.
Experienced in: JACHO, CARF, DHHS, Medicaid,County, and other auditing processes and preparation.
Fairview Nursing PlazaMarch 2004 to October 2006Resident Services Director Rockford, IL
Supervised Psych-Social department, a large staff, and resident base of 213 residents.
Executed daily operations by training and managing social service program staff to achieve their highest potential of employee productivity.
Completed off-site assessments for behaviors and weekly reports.
Led rounds with Psychiatrist of chronic mentally ill patients, Geriatric patients, and former offenders while gathering outcome data.
Completed detailed treatment plans and behavioral modifications for Geriatric MH/MR/DD populations.
Maintained close relationship with outside Hospice Association to assist residents/families in transition.
employee relations, interviewing, project management, and employee on-boarding.
Rockford Housing AuthorityAugust 2003 to March 2004Program Director Rockford, IL
Developed, designed, and produced all quality assurance reports for the continuation of grant funding for at-risk youth programs.
Developed RHA policies and procedures; handled weekly employee payroll.
Provided hand-on training/supervision of daily operations to ensure the safety of all and youth participants.
Hired, counseled, and terminated staff while developing new employee incentive and retention processes.
Led and directed program development, quality assurance, resource control, and staff development.
Provided leadership for community relations; participated in outside audits from multiple funding sources.
Was instrumental in driving forward with starting the At-Risk Youth programs - concentrating on literacy, academics, and elevating the number of high school graduates within RHA housing communities.
Maintained/managed 2 grant funded programs along with grant information for funding the programs.
Developed and maintained a working knowledge of the interviewing process as well as employee job performance; prepared Personnel Activities Form (PAF) as well as other employment and HR forms.
Processed vacancy requisitions and educated RHA personnel on the process of submitting job requisitions.
Youth Build of RockfordOctober 2000 to August 2003Case Manager Rockford, IL
Coordinated all training with trainees and employees while structuring and maintaining all employee affairs for this not-for-profit organization.
Provided organizational leadership in managing duties on complete caseload and suggesting a better future of learning and empowerment of youth participants.
Scheduled, managed, and resolved issues of 45+ trainees with living arrangements and daily counseling.
Managed referrals from outside agencies for At-Risk Youth; provided reports to support grant funding.
Provided one-on-one counseling and mentoring for youth, and served as a positive role model for At- risk youth.
Attended, presented, and completed necessary documentation for case management team meetings.
Experienced in: conflict resolution, Team building, and deescalation continuums.
Rosecrance Treatment CentersMay 1997 to October 2000SAP/Unit Counselor Rockford, IL
Developed events within the community involving youth volunteering, public speeches, and fundraisers.
Disseminated materials to the staff on current developments of the center to raise awareness of functions.
Supervised all hourly documentation of patients on daily schedules provided comprehensive counseling.
Engaged in speeches on substance abuse for youth patients with substance abuse and/or mental illness histories in a classroom environment, and subsequently provided further one-on-one counseling.
Education and Training
Upper State l New York University2007Ph.D.: PsychologyNew York, NYPsychology (All classroom credits completed)
Upper State New York University2004Master of Science: PsychologyNew York, NYPsychology
Fluent in American Sign Language, English, Spanish( Learning)
Activities and Honors
Executive of the year 2016
Deans list 2002-2004
Experienced in: Leadership, Training staff in deescalation methods for Behaviors,ommunity relations, employee relations, Human Resources, Recruitment, Hospice, internal audits, mentoring, program development, Compliance Training, Diversity Training, sexual Harassment training,Healthcare: intravenous therapy, computerized charting, STD counseling, Payroll operations. People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills.