program director resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Enthusiastic case manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of 12 step modality and psychotropic medication and training in inpatient and outpatient settings. Motivated to learn, grow and excel in human service field.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
Maintained tight production timetables and quality standards to give audiences exceptional offerings.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Substance Abuse Counselor, 02/2019 - 12/2020 All Care Homecare, Llc – Attleboro, MA,
Provided counseling and support to clients with drug and alcohol abuse issues.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Developed individual treatment goals based on history and diagnosis.
Facilitated group and individual therapy in outpatient setting.
Led supportive group discussions and education sessions with alcohol and drug users and families.
Carried out day-day-day duties accurately and efficiently.
Drove operational improvements which resulted in savings and improved profit margins.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Intake Coordinator/Detox Manager, 01/2010 - 12/2019 Cornerstone Of Southern California – City, STATE,
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed and filed financial documentation for accounting purposes.
Maintained current and accurate medical records for over 18 patients.
Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
Answered phone calls and provided new clients with required paperwork to initiate service.
Completed intake assessment forms and filed clients' charts.
Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Coordinated individual duties after careful evaluation of each case manager's skill level and knowledge.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Counselor/Program Supervisor for Prop 36, 05/XXX1 - 01/2020 La Familia Family Treatment Services – City, STATE,
Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
Established goals and created action plans to achieve goals.
Implemented strategies to increase program effectiveness.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Planned and executed meetings to connect organizational representatives, community members and clients.
Coordinated work between multiple departments.
Supervised 6 of professional and administrative personnel.
Assisted with community resources, including healthcare, mental health, appointment scheduling, insurance and food stamps.
Interviewed and recommended team members for hire.
Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Education
: Human Services, Expected in - Cypress College - Cypress, CA GPA: Status -
Coursework in Crisis Intervention, Drug and Alcohol Studies and Group Counseling.
: General Studies, Expected in - Santa Ana College - Santa Ana , GPA: Status -
High School Diploma: , Expected in - Dana Hills High School - Dana Point, CA GPA: Status -
Certifications
Certified Drug And Alcohol Counselor, California with CADTP expires 10/20/2022. Licensed with the State of California since XXX2
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