Highly-energy Social Services Coordinator excelling in client support, program development and complex problem solving. Comprehensive background includes providing case management services to adults with a diagnosis of a variety of developmental disabilities and/or severe mental illness.
Acted as the departments "go-to" person for challenging cases and as the primary mentor for new employees.
Managed a caseload of more than 70 clients at any given time while working for the Missouri Department of Mental Health.
Prader-Willi Syndrome Program:
Assessed patient and delivered comprehensive case management services.
Reduced the unnecessary risk of institutional care by treating high-risk clients living in the community.
Communicated with public social and welfare agencies to obtain and provide information.
Presented case history material for review and discussion with other staff members.
Evaluated and addressed individual client needs and concerns.
Managed caseloads and acted as an advocate for client rights.
Worked with individuals with a diagnosis of a developmental disability and severe mentally illness. Consulted with other professionals regarding the treatment of specific clients.
Explained program offerings and requirements to clients and answered related questions.
Expanded client service offerings by securing grants and effectively networking.
Represented the agency to government, funding and field sources at meetings and conferences.
Addressed program and policy issues, developed best practices and improved service delivery.
Referred clients to partner agencies for additional services.
Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.
Mentored less experienced Program Directors.
Determined customer eligibility for benefit programs and services.
Kept up-to-date, thorough and accurate case files.Represented the agency to government, funding and field sources at meetings and conferences.Addressed program and policy issues, developed best practices and improved service delivery.Evaluated team member performance and offered constructive feedback.Oversaw the intake process for all new residents.
Member of Psi Chi-National honor society
Completed research as an assistant to graduate level students.
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