Social Services Manager successful at talent development and personnel management. Cultivates positive employee morale by coaching and encouraging team members.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Addressed program and policy issues, developed best practices and improved service delivery.
Conducted quarterly and annual reviews of direct reports.
Entered client data in a centralized database and maintained up-to-date case records for all clients.
Collaborated with team members to identify and accomplish agency objectives.
Managed and Carefully selected, developed and retained qualified staff, as well as trained new and old staff bi-annually.
Assisted in the design and execution of programs that contributed to the growth of the organization in the 2011 fiscal year.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.administrative aspects of the agency's mental health services.
Trained in-house staff members in evaluation, data collection, analysis and reporting strategies.
Identified and analyzed public health data to develop relevant programs and policies.
Administered, directed and coordinated the activities of the agency.
Directed the installation of improved work methods and procedures to achieve agency objectives.
Implemented standards and methods to measure the effectiveness of agency activities.
Cooperated with other health related agencies and organizations in community activities.
Ensured the accuracy of public information and materials.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Generated new accounts by implementing effective networking and content marketing strategies.
Identified strategic partnerships and gathered market information to gain a competitive advantage.
Targeted new long-term business partner prospects and closed deals in a timely period in the Construction industry.
Identified, coordinated and participated in client relationship-building activities and meetings.
Coordinated and managed major proposal processes from initiation to implementation.
Generated business development awareness by implementing in-depth sales and marketing training programs.
Negotiated with banks, insurance companies and employers on behalf of clients.
Managed daily stock report for quality assurance purposes.
Advanced coursework in Business Administration and Public Policy
Management Training Program
Coursework in Health and Human Services
Coursework in Business Communications and Management Information Systems
Managerial Statistics and Management Communication coursework
Operations and Quality Management coursework
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