Program Manager successful at skill development and personnel management. Cultivates positive employee morale by coaching and encouraging team members. Exhibit excellent communication, problem solving, and strategic planning skills. A Goal-oriented professional with strong leadership skills.
Supervised several group homes within the agency as a Team Coordinator. Promoted to Program Coordinator and now am overseeing my own program.
Responsible for the management of day to day operations of assigned services; Responsible for provision services, including the development of Individual Service Plans, interdisciplinary team reviews, active programming, integration of services and documentation of the same; Responsible for staffing patterns, staff development and supervision of staff including hiring, discipline, termination, and performance evaluation; Directly supervise Team Coordinators and Residential Habilitation Aides or other staff assigned to report to the positions; Administer the Agency's labor public relations system for applicable services; Supervise the admission and discharge processes; ensure implementation of policies and procedures and am responsible for compliance to applicable Federal/State/Local rules and regulations; Ensure efficient and comprehensive general record keeping process including confidentiality of records, accuracy of Agency funds used for day to day operation, individual personal funds, and maintenance and safety records; Coordinate positive relationships and communications among individuals served, families, advocates and the Agency; Responsible for monitoring and developing budgets and other fiscal management duties; Responsible for assigned internal committees, participate in Agency committees, meetings and trainings; and conduct site safety and sanitation inspections, ensure that all safety sanitation policies and procedures are followed, and report and ensures correction of unsafely or unsanitary conditions and practices to ensure the health, safety, and well being of individuals serviced, volunteers, and employees
Facilitated the coordination of the daily operations of the facility; participated as a member of the individual support team; ensured the development of the individual program plan; supervised the implementation of the individual's support plan; ensured site safety by participating in facility inspections; reported and ensured corrections in any unsafe or unsanitary condition or practice; trained and supervised direct care staff; administered labor relations systems with assigned facility; ensured the thorough documentation of all untoward incidents and allegations of abuse including completion of preliminary investigation reports; managed individual's financial accounts as well as house accounts; and performed other duties as assigned.
Provided weekly one on one counseling services to individuals suffering from drug and or alcohol addiction who resided in a residential treatment facility; secured housing for homeless individuals; assisted individuals with obtaining GED, technical training, and college educations; assisted individuals with obtaining foodstamps, medicaid insurance, SSI and SSI benefits;
Provided Waiver Services to children who were either in therapeutic foster care or had been in therapeutic foster care. Waiver services provided included skill building, prevocational, crisis avoidance managment, crisis respite, and planned respite.
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