program coordinator resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Skills
Group and individual instruction
Performance assessments
Marketing materials
Budgeting
Scheduling
Hiring and recruitment knowledge
Community Resources
Individual and group counseling
Client advocacy
Client records management
Client needs assessment
Team Leadership
Professional Summary
Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with planning and problem-solving abilities.
Education
: Human Services, Expected in 05/2023 - Antioch University - Yellow Springs, OH GPA: Status -
Transfer Student 105 Semester Hours Completed as of Spring 2020
Bachelor of Science: Human Services and Management, Expected in 2015 - University of Phoenix - Earth City, MO GPA: Status -
102 Semester Hours Completed
: Human Services, Expected in 05/2014 - University of Phoenix - Tempe, AZ GPA: Status -
Medical Billing And Coding, Certificate : , Expected in 12/2008 - Midwest Institute - St Louis, MO, GPA: Status -
Work History
Program Coordinator, 05/2019 - 04/2020 Johns Hopkins Applied Physics Laboratory – Eglin Air Force Base, FL,
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Served customers in friendly, efficient manner following outlined steps of service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Oversaw daily operations to ensure high levels of productivity.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
Supervised 27 professional and administrative personnel
Reserved training and meeting rooms for program activities and managed room list
Prepared weekly reports for upper management
Led onboarding activities for over 500 student employees to equip staff in daily responsibilities
Program Specialist, 04/2015 - 05/2019 Department Of Housing And Urban Development – Charleston, WV,
Process candidate information along with reviewing and approving applications for employment.
Conduct new candidate orientation to ensure summer youth incumbents are on-boarded in appropriate manner and within agency policies.
Serve as mediator in resolution of conflicts between employer and incumbent.
Manage over 90 case files to ensure proper recordkeeping and file maintenance.
Perform observation visits at work sites to proactively address issues or gaps in work performance in accordance with agency policies and procedures.
Validate payroll submissions to ensure all time is properly recorded and reported.
Recruit new employers for summer program .
Maintained regular communication between departments via email and phone calls to coordinate program logistics.
Worked alongside other professionals to outline and implement program plans and objectives.
Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Led onboarding activities for over 1000 student employees to equip staff in daily responsibilities.
Planned and executed meetings to connect organizational representatives, community members and clients.
Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
Office Support Assistant, 05/2012 - 11/2013 Department Of Justice – Spokane, WA,
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Sorted and distributed office mail and recorded incoming shipments for corporate records
Serve as customer service advocate in responding to needs of families as agency services are sought.
Responsible for presenting information in user-friendly, professional manner to communicate critical information related to individual cases.
Maintained critical files related to Children Services cases to include responsibility for compliance of agency retention schedule.
Responds to over 50 customer inquiries and complaints in writing and by phone.
Serve as data entry support professional in entering data and maintaining it in State Children Services database.
Maintained clean reception area to promote positive, professional environment for all stakeholders, including attorneys and clients
Increased customer service success rates by quickly resolving issues
Completed daily logs for management review
Opened and properly distributed incoming mail to promote quicker response to client inquiries
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
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