Program Assistant Small Business Center Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

A seasoned administrative professional, I have consistently demonstrated the capacity to make a positive impact on the divisions I've served while connecting and supporting both internal and external customers. I take pride in having a natural ability to connect and build rapport with diverse people. I am detailed oriented, and strive to contribute my experience to the organization.

  • Planning and execution
  • Operations assistance
  • Information coordination
  • Staffing
  • Mail management
  • Customer retention
  • Professional and mature
  • Strong problem solver
02/2018 to Current Program Assistant, Small Business Center Nrg Energy, Inc. | Abernathy, TX,
  • Management of a high profile partnership with Masters of Business Administration students from elite universities to meet a sudden surge in counseling demand due to the pandemic. Worked directly with 40+ MBAS to coordinate business counseling to assist 94 businesses in a six-week period.
  • Support of an accelerator program for existing businesses seeking to take their businesses to the next level. Managing instructor and attendee materials, coordinating guest speakers, and tracking and reporting attendance.
  • Administration of Webinars during the pandemic, including setup, launch and on the sport technical assistance.
  • Co-facilitation of a best practice training session for administrative professionals in the statewide Small Business Center Network comprised of 58 centers in North Carolina.
  • Improvement of office efficiency by creating databases and utilizing technology solutions.
  • Authorizing and management fo a monthly email newsletter sent to over 6,000 subscribers
12/2011 to 02/2018 Customer Service Representative Argonne National Laboratory | Lemont, IL,
  • Served as the lead customer service representative having the responsibility of training new hires.
  • Registration and process of credit card payment
  • Reconciliation of daily deposit for entire customer service department
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
04/2005 to 02/2009 Library Assistant Cabarrus County Government | City, STATE,
  • Kept watchful eye on front desk at all times to encourage protected library environment.
  • Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
  • Processed payments for overdue library materials.
  • Promoted the library's vast services to visitors through active communication.
  • Oversaw check-in and check-out process of library books and materials at circulation desk.
  • Verified accurate recording of all lending transactions in library logs.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, including book clubs, meetings and special programs.
  • Implemented summer reading program for children between ages of 13 and 18, drawing positive response from public.
  • Answered patrons' questions and assisted in finding materials requested.
  • Returned books to circulation by placing on proper shelves.
  • Managed reserve materials by placing items on reserve for library patrons, removing out-of-date items.
  • Opened and closed library during specified hours and secured library equipment such as computers and audio-visual equipment.
10/2000 to 04/2008 Substitute Teacher, K-12 Cabarrus County Schools | City, STATE,
  • Managed classrooms of middle school students during teacher absences.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
  • Assigned homework to students based on curricula and modified based on daily progress.
  • Provided notes and reports on school day activities to primary teacher.
  • Mentored, tutored and instructed students after school and during planning times.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Applied proactive behavior management techniques to facilitate classroom discipline.
  • Liaised with teachers to develop cohesive educational plans and improve student support.
  • Reported problem students to principal to maintain control of classroom.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
  • Proctored standardized tests by adhering to strict requirements while completing student records.
  • Taught entire school year (8th grade Social Studies) and kept up with lesson plans and student assignments.
Education and Training
Expected in 01/1980 High School Diploma | Orchard Park High School, Orchard Park, NY GPA:

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Resume Overview

School Attended
  • Orchard Park High School
Job Titles Held:
  • Program Assistant, Small Business Center
  • Customer Service Representative
  • Library Assistant
  • Substitute Teacher, K-12
  • High School Diploma