program analyst privacy and disclosure resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Motivated multi-talented professional offering exceptional customer service, business operations leadership and media relations. Skilled to learn quickly and step into different areas with flexibility and a resourceful approach. Visionary project and program leader with exceptional interpersonal oral, written, analytical and problem-solving communication skills. Outgoing, passionate, friendly, and has a strong drive to explore and succeed in the world of fashion, with preferred emphasis on plus-size women.

  • Extensive and Proficient Interpersonal Presentation, Customer Service, and Communications Experience
  • Proficient Writing, Analyst and Strategic Planning
  • Proficient Media and Public Relations
  • Computer, Microsoft Office and Teams Meeting
  • Proficient Organizational, Data and Time Management
  • Trustworthy, Independent, Innovative and Creative Thinker
  • Knowledge and Understanding of Fashion and Current Trends based on body type. Frequent social media, fashion shows and magazines.
Education and Training
Southern University At New Orleans New Orleans, LA Expected in 05/2000 Master of Science : Organization Policy/Social Work - GPA :
Xavier University of Louisiana New Orleans, LA Expected in 05/1982 Bachelor of Arts : Social Work/Psychology - GPA :
Social Security Adminstration - Program Analyst/Privacy and Disclosure
City, STATE, 01/2007 - 12/2021
  • Researched, interpreted and explained complex Federal legislative policy orally and in writing. Prepared and released legal policy decisions.
  • Studied complex data sets and systems to identify positive trends and successful programs.
  • Prepared and conducted trainings in person and via Microsoft Team.
  • Managed crisis communications and emergency response strategies and implementation.
  • Devised creative strategies for improving customer awareness of company and offerings.
  • Enhanced exposure opportunities and controlled large, strategic messaging programs.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Performed research and analyzed content of records to make privacy and disclosure determinations.
Social Security Adminstration - Public Affairs Officer/Management Analyst
City, STATE, 01/1999 - 12/2006
  • Wrote, edited and reviewed various media content and press releases.
  • Developed good working relationships with media and liaised with press on potential news stories.
  • Offered input on key decisions and strategic plans, evaluating ongoing program data.
  • Identified opportunities for productivity increases based on construction of analyses and reports.
  • Performed quality assurance to assess data and validate results.
  • Put together and disseminated videos and other media content. Oral and written responses to all levels of government and private sectors.
  • Reviewed performance data to evaluate success of particular messages, social media posts and public information campaigns.
  • Set tone and public messages for Executive Officials and implemented successful promotions strategies.
  • Authored speeches and announcements for senior officials as well as media responses, press releases and responded to Freedom of Information (FOIA) requests.
  • Supported PR objectives and served as Equal Employment Opportunity Counselor (EEOC).
  • Oversaw strategic event planning, executive presentation materials and visual presentations.
  • Strategized and implemented public relations and promotional programs to strengthen brand and support business goals.
  • Wrote, edited and reviewed various media content and press releases. Established high value working relationships with businesses, media and liaised with press.
  • Applied strategic communication strategies and interpersonal skills Created and recommended marketing and design ideas for promotional content.
  • Directed internal communications efforts and fostered development of proactive and comprehensive communications programs between leadership team and employees.
Social Security Administration, SSA - Social Insurance Claims Specialist/Caseworker
City, STATE, 02/1980 - 12/1998
  • Interviewed customers for claims intake and processed complex claims and appeals for Federal cash and healthcare benefits.
  • Made final determinations which opened, denied and suspended claims and benefits.
  • Determined, calculated and authorized release of benefit payments. Created and released detailed written notices and correspondence.
  • Created, and monitored reports to identify claims issues, identified trends, and resolved workload problems.
  • Researched and reviewed information to determine validity of insurance claims, and contacted companies and customers about decisions.
  • Planned and conducted investigations of claims, and provided court depositions when suspected benefit fraud and abuse.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.

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Resume Overview

School Attended

  • Southern University At New Orleans
  • Xavier University of Louisiana

Job Titles Held:

  • Program Analyst/Privacy and Disclosure
  • Public Affairs Officer/Management Analyst
  • Social Insurance Claims Specialist/Caseworker


  • Master of Science
  • Bachelor of Arts

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