I attended the Office Professional Training Program at Grossmont College in 1997. I graduated and earned my certificate in June 1998. I worked in customer service at the Mission Valley YMCA for 12 years.
Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Registered children for 5 after school childcare site and 3 preschool sites. Input and set up bank account information for all children. Processed financial assistance application for all programs at the YMCA. Registered children for Camp I Can and printed rosters for the camp counselor. Registered all the 3rd party participants for summer camp. Collected signatures weekly and mailed in time sheets to 3rd party agencies to collect payment. Entered payment for 3rd party agencies.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Received and distributed faxes and mail in a timely manner.Maintained and reserved the executive conference room calendar.
Greet members, take payments for new memberships, input summer camp registrations and collect payments. Organize and clean customer Service desk.
Supervised 3 daytime staff, created work schedule, organize front desk, enter payments for memberships, day passes, sports programs, and summer camp. Supported staff with any difficult situation that arose.
Office Administration coursework
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