Identified and corrected billing and delivery issues to correct P&I accounts.
Demonstrated mastery of customer service call script within specified timeframes.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Addressed customer service inquiries in a timely and accurate fashion.
Empahisis is Healthcare Management/Paralegal Studies
Course work in Legal Research, Law Office Management, Contracts, Conflict Resolution/Negotiations, Healthcare Management
Fast Start Agent Training in Real Estate, Continuing Education in Real Estate, Advanced Negotiation coursework, Mortgage Origination/Finance
Notary 2 Pro/American Association of Notaries, NAR, Metrotex
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