Responsible manager who is fully engaged in a wide variety of managerial aspects including delivery and performance of company objectives and profitability requirements.
Managing 9 direct reports who develop, implement, install & maintain software & systems sold to Customers for output communication management. I directly manage 3 project managers, and 7 technical engineers that generate technical services and pre & post sales support nationwide. I am responsible for managing the profitability, timeliness of the projects, third party vendors, sales channel, and Customer satisfaction. Our projects usually range from 25k to 500K.
Managing the service management team responsible for installation & maintenance of hardware & machines within the mailing & shipping industry across the US with CRM performance, establishing Key Performance indicators, and directly managing to them to improve operational & profit performances. In addition, perform analysis of new corporate acquisitions to determine cost and profitability prior to acquisition, and post acquisition support establishment.
Managed all operations of Field Service, Software support, and all administrative services of a dealer of office mailing & shipping equipment and systems. Directly responsible for overall profitability of all service and support functions & customer satisfaction.
Prosperity Plus- consulting organization for our mailing & shipping systems industry.
PCC- Postal customer council ( previous member)
Dale Carnegie - assistant to the instructor- (2003)
Linkedin- business community and organization groups.
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