professional development technician resume example with 12+ years of experience
Jessica
Claire
Higher Education Administrator
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Higher Education Administrator with 7+ yearsā experience, Government Clearance, and extensive experience in academic and career advisement strategies. Executes and deliver strategically solid educational administrative initiatives using diversity , program and logistic resources, organizational development, change management, labor relations, and planning and developing within compliance of State, Federal and local regulations. Adept in meeting organizational goals and objectives with decision- making and critical thinking by prioritizing, collaborating and develop best practices to optimize productivity. Able to work using team dynamics with multi-generational and diverse workforce.
Skills
Organization
Product Knowledge
Adept in Technology
Time Management
Verbal/Written Communication
Project Management
Computer Software Applications
Office Organization Management
Calendar/Scheduling Management
Records/Information Management
Presentations
Priority Setting
Client Relations
Problem Solving & Resolution
Exceptional Customer Service
Education
University of Michigan - Ann ArborAnn Arbor, MIExpected in 03/2021 ā āCertification in Leading For Equity, Diversity And:Higher Education Administration - GPA:
Council for Adult and Experiential Learning (CAEL)Indianapolis, INExpected in ā āCareer and Education Advising Certification (Dec 2022: - GPA:
University of CaliforniaLos Angeles, Expected in ā āCA
College Counseling Certificate: - GPA:
Work History
Mittera - PROFESSIONAL DEVELOPMENT TECHNICIAN Charlestown, IN, 09/2019 - Current
Serves as administrative, logistic, and customer service support for over 45+K Active Duty Marines, Sailors, and families aboard Marine Corps Base Camp Pendleton.
Provide assistance to services members as it pertains to their academic plans and progress, academic schedule, choice of major, and other academic activities and career goals pertaining to undergraduate, graduate, and continuing studies
High emphasis on courteousness, effective communication, needs determination, problem solving, patience, and computer literacy
Support students with assistance of college applications, scholarships, internships, volunteer opportunities and individual success goals
Coordinate and perform a wide variety of administrative functions for Base Education Center Program Manager
Manage databases to track progress and capture statistical data pertaining to recruitment and retention of students
Perform administrative functions necessary to deliver and document learning and development programs for service members
Prepare reports and follow processes and procedures to ensure classified files remain secure
Collect and maintain data to meet administrative and Headquarters Marine Corps (HQMC) requirements
Advise students on degree-specific programs and procedures
Ensure students meet educational goals as primary guide through degree requirements
Identify at-risk student scenarios and highlight opportunities for academic success improvement
Develop and coordinate career and college workshops and outreach programs to facilitate college readiness for first-generation, low- income, and adult-learners
Strategize with the Education Services Officer (ESO) to improve retention and key learning outcomes for active duty service members
Review reporting process to ensure services provided comply with Headquarters Marine Corps (HQMC) regulations
Assist in the development of plans for current and projected programs to achieve the vision, goals, and objectives of program
Use of PC to transmit correspondences and create reports, data bases, spreadsheets, graphics, slide shows and presentations
Schedule career/education fairs and assists in the vetting process of participating entities
Serves as Exam Administrator/Proctor for 20+ service members per week
Responsible for scheduling of exams and compiling examination report information
Work closely with management to coordinate internal marketing and advertising strategies
Compile and interpret reports to track advertising/marketing status and revenue.
CENTRAL TEXAS COLLEGE - SITE REGISTRAR City, STATE, 11/2015 - 09/2019
Facilitated the planning, scheduling, and management of daily operations while providing direct oversight of course building, academic scheduling, financial aid processing, academic advising, and commencement for campus aboard Marine Corps Base
Camp Pendleton
Provided academic counseling and ongoing student assessment and outreach for 20+ patrons per day to ensure student retention and academic success
Provided registration assistance to students for face-to-face and online courses
Responded to student inquiries regarding academic appeals, student orientations, probation, and various curriculum issues and concerns
Assisted students in the development of schedules of classes and conducted one-on-one meetings with students to solve academic questions and concerns
Conducted transcript evaluation and review for 200+ students per term to determine credit for transfer and eligibility for graduation
Educated students regarding educational opportunities regarding available funding, enrollment procedures, prerequisites, room location, campus schedules, tuition costs, degree plans, and student services
Provide students with information on College Level Examination Program (CLEP) and DANTES testing programs
Ensured student inquiries received timely responses in coordination with other departments and staff members
Acted as liaison to various student support services such as Admissions, Career Services, Community Resources, Disability
Support Services, Financial Aid, Library Services, Tutoring Center, and Veterans Affairs
Created conflict-free campus schedules for each of the five terms offered aboard Marine Corps Base Camp Pendleton
Provided administrative support to Site Director and the Associate Dean of Students
Identify strategies and develop systems to improve classroom instructions for service members attending school
In-depth knowledge of federal laws, rules, policies, and procedures related to school improvement/matriculation to leadership and stakeholders
Extensive knowledge in FERPA, FAFSA, and regional/national accreditation regulations and reporting requirements to maintain compliance with State and Federal entities
Regularly collaborated with various faculty and higher education administrators at centralized main campus
Assisted instructors in preparation for classes and/or training sessions
Organize and develop training curricula, instructor manuals, learner guides, and other materials
Devised instructional strategies to meet student needs and utilized various media platforms, as necessary
Routine usage of business intelligence software and student information systems such as Ellucian Banner ERP System, Slate,
Workday, Microsoft Office, Microsoft Teams, Microsoft and QuickBooks.
HOEHN HONDA - CUSTOMER SERVICE MANAGER City, STATE, 03/2010 - 11/2015
Delivered exceptional customer service to increase customer satisfaction, loyalty, and retention
Hired, trained, and mentored 17 customer service representatives in a fast-paced call-center atmosphere keeping the department running in an efficient and profitable manner
Directly responsible for overseeing day-to-day operations placing heavy emphasis on customer relationship management, team leading, creating and promoting a customer-friendly environment for the overall growth of the brand and achievement of the organizational mission and vision
Conducted follow-up with clients to ensure customer satisfaction and all customer service-related issues were resolved and customer relationships were maintained
Performed research on databases and utilized multiple messaging platforms to respond, resolve and accurately document customer service issues
Implemented and coordinated an effective customer loyalty incentive program that improved overall customer satisfaction and business performance
Developed customer satisfaction goals that regularly met and exceeded customer and organizational standards and expectations
Assessed customer service statistics and prepared detailed records to maintain accurate findings to optimize the department a nd include them in the Program Performance Reports (PPR)
Maintains customer satisfaction by providing problem-solving resources
Achieved desired objectives by contributing customer service information and recommendations to strategic plans and reviews
Conducted surveys and focus groups to identify customer service trends and determine system improvements
Prepared and completed action plans to increase the production, productivity, and quality of customer -service standards
Successfully collaborated with the sales department for client on-boarding and training in-services for clients, resulting in more effective and efficient on-boarding and improved client satisfaction and loyalty.
Accomplishments
I obtained quality advising experience at Central Texas College which provided me the opportunityto learn from great educational leaders who strived to support the needs of the military community
Most recently, I have gained meaningfulexperience assisting and advising active-duty service members and veteran service members from different branches of the military at the
Base Education Center at Camp Pendleton
In preparation for this opportunity, I have thoroughly reviewed the Assessing Your Educationprogram and feel I can make an impact by teaching those in attendance immediately
In closing, I believe my diverse combination of experience and education displays my commitment to the advising profession, and makes mea quality candidate for the Personal & Professional Development Advisor position.
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Resume Overview
School Attended
University of Michigan - Ann Arbor
Council for Adult and Experiential Learning (CAEL)
University of California
Job Titles Held:
PROFESSIONAL DEVELOPMENT TECHNICIAN
SITE REGISTRAR
CUSTOMER SERVICE MANAGER
Degrees
Certification in Leading For Equity, Diversity And
Career and Education Advising Certification (Dec 2022