Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
9 years of talented Operations Supervisor who is skilled in distribution, production and process control.  Possess a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.
  • Windows 10 | Microsoft Office 16 | Microsoft Excel | MS Word | MS PowerPoint | Visio | WMS | Minitab | non-SAP
  • Strong English both verbal and written communication
  • Process improvement strategies
  • Flexible
  • Statistical Process Control
  • Strategic planning
  • Six Sigma Certification
  • Procedure development
  • Lean manufacturing and design
  • Analytical
  • Team building
  • Cost reduction and containment
02/2015 to 02/2016 Production Supervisor Tenneco Automotive | South Bend, IN,
  • Recruit, hire and train 50 new employees for Shipping and Production departments.
  • Ship 1,975,225 units; a 23% increase in yearly production.
  • TEAM BUILDER: Organizes and delivers a $2 million project in 3 weeks rather than 4 weeks deadline saving 25% labor expenses and increases 23% overall yearly production.
  • Maintained operations below a 3% error rate by ensuring strict compliance with established processes.
  • GALLOP STRENGTH FINDERS: Learner, Responsibility, Arranger, Analytical, Significance.
  • STRONG COMMUNICATOR AND COLLABORATOR: Effectively and efficiently communicates with production and supplier departments to achieve desired results, understanding, and hiring qualified personnel.
07/2006 to 01/2015 Quality Assurance Supervisor Charles River | La Belle, FL,
  • Save $442,000 Quality labor cost per year and reduce 30% headcount.
  • Improve fail rate from 3 Sigma (99.73%) to 4 Sigma (99.9937%) within 15 months.
  • Monitor quality within GameStop plant, at supplier, and client.
  • Work closely with the Production, Packaging, Procurement, and Suppliers to ensure all functions of GameStop plant are adhering closely to the QC procedures and technical specifications to meet daily budget and implement corrective action and progress reports out daily to Plant Manager.
  • A strong leader and self-starter recognizing exceptional performance while working under pressure ensuring quality control and safety effectiveness.
  • Plan schedules and assign duties each QA employee per production department.
  • Serve as point of contact and work closely via face to face communication to production director, managers and supervisors to ensure refurbished products' issues are quarantined, perform Statistical Process Control analysis for solutions to achieve quality control standards and documentation/development of corrective measures as needed.
  • Supervise and ensure finished products, purchased parts, and materials are achieved and maintained the quality control standards.
  • Provide technical support to procurement and supplier employee(s) to contain and reduce supplier issues and cost of poor quality.
01/2006 to 06/2006 Desktop Hardware Technician Contractor Camp Systems | Savannah, GA,
  • Organize and self-start with acute understanding of job requirement to deliver exceptional performance support without compromising quality and safety.
  • Receive desktops from GameStop and EB retail stores.
  • Rebuild, reconfigure and test desktops with competitive POS software programs.
  • Ship desktops with complete accessories to appropriate stores.
07/2003 to 2006 General Manager NEW KING, LLC | City, STATE,
  • Manage and coordinate the food and beverage facility of the day to day operations to deliver exceptional performance support without compromising quality and safety.
  • Review ongoing performance results to targets and take corrective action when needed.
  • Manage weekly production schedule.
  • Promote positive working environment to improve employee morale.
  • Revise Quarterly Bookkeeping and Tax Assessment.
Expected in 2011 Master of Business Administration | University of Phoenix, Las Colinas, Texas GPA:
Administrative, Bookkeeping, Budget, Competitive, Continuous improvement, Client, Desktops, Documentation, English, GMP, Hiring, Team Builder, Director, Materials, MS Excel, Microsoft Office, MS Office 7, MS Office, MS PowerPoint, Windows 7, Windows 8, Windows, MS Word, Minitab, Multitasking, Communicator, Organizational, Packaging, Payroll, Performance reviews, Personnel, POS, Problem solving, Processes, Procurement, Progress, Quality, QA, Quality Control, Quality Assurance, Requirement, Retail, Safety, SAP, Self-starter, Shipping, Statistical Process Control, Supervisor, Supervision, Tax, Technical support, Visio, Written communication

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