Known as "J.T." to reduce the labor of pronouncing birth name. Skilled Operations Supervisor/Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Responsible for managing the day to day operations of a team of Pharmacy Technicians, Pharmacists and Support personnel in the CADS department (manual dispense). Monitored productivity and performance standards, planned and directed work flow and project assignments. Oversaw production volume to ensure service standards were consistently met. Conducted hiring, training, recognition, formal discipline and evaluation of staff. Diligently maintained safety and quality standards. Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership. Achieved 0% overtime in facility and only incurred overtime costs to assist network production shortages. Responsible for team's compliance with Nevada Board of Pharmacy regulatory requirements as well as corporate employee policies and procedures. Worked with site management, Human Resources and employee unions to develop policies, procedures and the business work plan for the department. Contributed to contract negotiations with Pharmacists and non-Pharmacist Bargaining units. Led regular tiered communication meetings, events and continuous improvement projects with measurable goals.
Coached and trained offensive and defensive lineman for the Patriots Varsity Football program. Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Communicated effectively with parents and Boosters, including organizing and leading meetings. Fostered a culture of good sportsmanship, cooperation and responsibility. Attended rival football games and wrote related scouting reports on teams and prospective players. Motivated and encouraged student athletes to do their best during practices and games. Advised parents and players on NCAA eligibility and certification. Maintained communications with college recruiters on behalf of college athlete hopefuls. Trained athletes for peak performance at college football clinics and camps. Facilitated tutoring halls for student athletes. Provided assistance with high school resume drafting and college recruitment packages.
Managed second shift operation of AAA's emergency road service team. Hired and managed staff, overseeing any personnel grievances. Developed and implemented driver holding location grid that increased service arrival times by 38%. Created program that standardized employee training and increased driver service queues by 25%. Developed and implemented training procedures for all newly hired personnel. Managed staff schedules and events to keep overtime costs under 1%. Ensured driver compliance with Nevada Department of Transportation regulatory requirements. Conducted interviews, gathered detailed information and completed field investigations on damage claims.
Responsible for team of couriers servicing the cities of Los Altos, CA and Mountain View, CA. Planned and managed route set-up, on-time pick-up and delivery of air freight. Conducted annual employee reviews, formal discipline, and quarterly internal skill assessments & certifications. Assisted hiring and training of Couriers, Handlers and Customer Service Agents. Mentored, coached and trained LEAP candidates (Fedex manager training program). Interfaced regularly with clients as a representative of operations on sales calls. Served as a Defensive Driver Trainer for Bay Metro District and Station International Specialist for overseas air freight. Boosted company efficiency through technology upgrades and process improvements such as the Super Tracker Project with Norand Corporation. Provided pick-up and delivery assistance as needed.
Diploma and curriculum reviewed by Education Records Evaluation Service and identified as equivalent to a Bachelor of Theology. Coursework in Theology, Religious Studies and Pastoral Counseling with Secular Applications. Graduated with 4.13GPA and Class of 1991 Salutatorian. Awarded scholarship for graduate studies at Pacific Theological College in Suva, Fiji.
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