production operator resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Dedicated and driven secretarial professional skilled in organizing paperwork, setting up contracts and managing mail with accuracy and efficiency. Proficient in assisting with payroll, invoicing and payment processing. Certified in MS Office.

  • Material quality control
  • Quality assurance controls
  • Operated machines daily and multiple chemicals.
  • Equipment calibration
  • Heavy lifting
  • Carefully inspected each product for any defects through quality assurance procedures.
  • Machinery operations
  • Letter writing
  • Office staff leadership
  • Confidentiality understanding
  • Prioritization and time management
  • Issue response and resolution
  • Records management systems
  • Check processing
  • Excel spreadsheets
  • Microsoft Office
  • Strong problem solver
  • Strong interpersonal skills
  • Understands grammar
06/2018 to Current
Production Operator Owens Corning Inc. Macon, GA,
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Examined final products to check conformance with quality and design standards.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
  • Recorded production data in daily logs.
  • Troubleshot issues with machines and made repairs.
  • Trained new employees on proper use of Knife equipment to prevent accidents.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
  • Helped machine operators set up and tend equipment to complete runs.
  • Carefully replaced machine molds and cutting surfaces.
  • Checked daily project specifications to weigh and mix ingredients.
05/2015 to 12/2017
Customer Service Representative Simco Electronics Richardson, TX,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Exceeded company productivity standards on consistent basis, handling more of quota each day.
  • Cultivated relationships with customers and drove business development by delivering product knowledge.
05/2008 to 04/2015
Secretary Hyatt Hotels Corp. Oakland, CA,
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Revised and maintained master calendar for client appointments.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Created and updated Microsoft Excel spreadsheets to track and data use.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Maintained organized filing system of paper and electronic documents.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education and Training
Expected in 12/2020 to to
Associates Pharmacy Technician : Pharmacy
Ultimate Medical Academy - Clearwater - Clearwater, FL
  • HiPPA Essentials for Healthcare Professionals
Expected in 05/2008 to to
High School Diploma:
Emanuel County Institute - Twin City, GA,
  • Prefect Attendance
  • J.R.O.T.C cadet of the year (1st sergeant)
  • Honor Roll (2005-2008)
Expected in to to
Southeastern Technical College - Vidalia, GA,
  • Power Lift Truck Operations Safety and Procedures
  • Cerificate In CNA

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Resume Overview

School Attended

  • Ultimate Medical Academy - Clearwater
  • Emanuel County Institute
  • Southeastern Technical College

Job Titles Held:

  • Production Operator
  • Customer Service Representative
  • Secretary


  • Associates Pharmacy Technician
  • High School Diploma
  • Some College (No Degree)

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