Self-motivated Support Center Technician experienced in supporting desktop, peripheral and mobile device users in a mid-sized business environment. CompTIA A+ and Testout PC Pro certifications. Experience in client-server and network administration.
CompTIA A+ and TestOut PC Pro certifications currently valid
5+ years experience in end user support and network administration
Highly efficient multitasker able to prioritize and organize multiple needs
Outstanding verbal and written communication skills
Consistency and reliability in any situation
Professional appearance and attitude
Professional and helpful personality
Maintain professionalism and clarity of thought in high stress situations
Ability to rapidly learn new technologies and skills
Experienced in effectively managing and controlling extensive materials inventory
Self motivated and resourceful; yet unafraid to ask for help
Committed to personal and professional excellence
Managed rapid roll out of 30+ desktop systems and peripherals including intranet and extranet access for a large special events center
Assisted vendor in deployment of 30 to 50 copiers and multifunction devices including configuring network access, user accounts, and fault recovery for a major annual special event
Responsible for accuracy and security of a $2 million MRO inventory
Designed and implemented electronic requisitioning system for Indiana State Fair Commission
Researched and recommended electronic production management system for an Indiana State Government agency resulting in thousands of saved hours annually as well as a 90% decrease in purchase approval wait times
Developed training materials and conducted training for 40+ employees on new electronic production management system
Developed creative solutions for a variety of problems in a fast paced environment, acting proactively to anticipate needs and prevent downtime
TestOut PC Pro
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