production coordinator resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA9XXX5609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated AR Specialist and Customer Service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Skills
Responding to Difficult Customers
Building Customer Trust and Loyalty
Telephone Etiquette
Multitasking and Prioritization
Strong Analytical and Problem solving skills
Live Chat Messaging
Microsoft Office Suite
Salesforce CRM
Time Management
High level of Professionalism
Responsible
Work History
Production Coordinator, 08/2020 to Current American Axle & Manufacturing – Detroit, MI,
Route 10 trucks daily using Package AI.
Send out all confirmation time frames to clients with four-hour time window.
Schedule Delivery and Installations Check Estimated Time of Arrival's with vendors IE: Phone, Email, Vendor website.
Call and email Clients Answer Phones Collect payment if necessary.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with minimal wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Investigated and resolved customer inquiries and complaints quickly.
Investigated and resolved accounting, service and delivery concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
AR Specialist, 12/2018 to 08/2020 Toyoda Gosei North America Corporation – Hopkinsville, KY,
Ensured PO numbers were correct and matched to projects.
Ran Credit Card Batch Reports.
Deposited and scanned all checks for posting.
Reconciled credit card statements.
Sent out invoices and statements.
Contacted customers about past due invoices.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Applied more than 65 payments per week.
Credit Coordinator, 01/2016 to 01/2019 Ferguson – Alsip, IL,
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Managed 600 plus accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Managed book of business worth $800 Million across 6 Sales People.
Liaised between account holders and various departments.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Senior AR Speciali, 01/2007 to 01/2016 US Foodservice – City, STATE,
Responsible for handling portfolio of 600+ accounts.
Run reporting including daily again.
Verified EIN or SS# using ERAM, EPORT programs, calling other vendors to check credit references.
Set up all credit apps along with applying terms that were given.
Sent out Final Demand letters and Payment Plan letters.
Assist sales staff and customers with credit holds.
Research short pays, overpayments, and credits.
Reconcile customer accounts.
Supported department leadership in implementing new policies, procedures and controls.
Followed all company policies and procedures to deliver quality work.
Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Validated and investigated account discrepancies by working with customers and internal departments.
Tracked and monitored outstanding accounts.
Education
High School Diploma: , Expected in 1993 to Old Mill Senior High - Millersville, GPA:
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