Challenging and rewarding position in a professional organization where I can apply my problem solving, business analysis, and project management skills in a service-oriented business. Experienced professional who works well under pressure, is a recognized expert at getting things done, and is able to perform varied tasks and responsibilities simultaneously and effectively. A communicator who can handle the full range of situations that arise while providing quality service to multiple clients. Well-organized, highly motivated individual who takes initiative, has drive, energy and enthusiasm. A leader who sets direction and removes barriers for her teams, allowing them to focus on the work at hand.
Digital SolutionsJanuary 2015 to CurrentProduct Owner
Web ServicesApril 2014 to January 2015blah
Promoted to Manager in April 2014.
Responsible for nine FTE's and dotted line responsibility for five content migrator contractors.
Manage roadmap and priorities for the Web Services team.
October 2011 to CurrentTeam Lead and Senior Web Project Manager
Promoted to Team Lead in April 2013, which involved serving as the primary point of contact for two Web Project Managers, three Front End Developers, and one Content Migrator.
Led migration of sites from ICU to dotCMS, our content management system.
Led Capital Division redesign; launched first market site.
Served as project manager and business analyst for the redesign of the services explorer widget in dotCMS.
June 2010 to October 2011Senior Business Solutions Analyst
Served as Business Solutions Analyst for several projects initiated through the Business Analysis Center of Excellence, including a Proof of Concept for the 3M Coding and Reimbursement System, h2u Health in Motion, the RFP process and demonstrations for a Virtual Data Room solution for Legal Development, and headcount reporting.
Facilitated the definition and analysis of business needs and requirements for new and enhanced products, services, or optimized business processes.
Collaborated with stakeholders, business leaders, product owners, and technical solution providers across the enterprise to understand business needs and lead solution definition to support business goals.
Worked as liaison among stakeholders in order to elicit, analyze, communicate and validate requirements.
Quickly understood business problems and opportunities in the context of the requirements, analyzed and presented solution options.
June 2007 to June 2010Senior Business Analyst
Served as Business Analyst for several projects in Corporate Systems, including the Tax Compliance System (TCS), Centra, and the Internal Compliance Reporting System (ICRS).
Delivered quality requirements documentation that was translated into solutions for business needs.
Developed strategic working relationships with my project teams and business owners, serving as both a customer advocate and a partner.
Provided frequent and accurate communication on the status of my deliverables for my projects.
Provided leadership and mentoring to other Business Analysts in Corporate Systems.
February 2006 to June 2007Senior Business Analyst
Served as Business Analyst and Account Manager for HCA's enterprise level portal (Atlas), creating requirements for its semi-annual releases.
Initiated and maintained effective working partnerships with project teams, stakeholders, product managers, and project sponsors.
Met deadlines for requirements documentation and related project release documentation for 2006 and 2007 releases.
Established best practices documentation for intranet site redesign and implementation planning sessions.
Assumed communications and Quality Assurance responsibilities for releases that had resource constraints in those areas.
HCAJanuary 2005 to CurrentManager Nashville, TN
January 2005 to February 2006Lead Account Manager
Served as the Account Manager for approximately 190 accounts.
Responsible for training, implementation, and account management for clients using HCA's proprietary web-based software product, the Internet Creation Utility (ICU).
Managed daily workflow for three Account Managers and two developers.
Established weekly priorities meeting to coordinate work requests and ensure we met our Service Level Agreement.
Spearheaded the initiative to have clients use existing website templates, including the creation of a website template portfolio, greatly reducing the amount of new or custom work.
Worked with Client Support Services to standardize a communication plan for website issues.
June 2002 to December 2004Project Manager
Managed 40 large and small scale projects using Microsoft Project, including design, development, and deployment of HealthStream's proprietary Web-based software product, the Healthcare Learning Center (HLC).
Developed processes for monthly service pack releases and issue escalation and resolution that resulted in increased efficiency and customer satisfaction.
As a Business Analyst on two projects, created business requirements, functional requirements, and mock ups.
HealthStream, IncMarch 2000 to December 2004Nashville, TN
March 2000 to June 2002Account Manager
Responsible for training, implementation, and account management for clients using HealthStream's proprietary Web-based software product Trained approximately 40 hospital educators on how to use the HLC system.
Developed and documented initial training programs and associated materials.
Implemented approximately 60 hospitals, which included initial consultations on database submission, web-site set up, scheduling of training, and hospital roll out.
Served as Account Manager for approximately 40 hospitals, which included technical support during and after implementation, providing best practices, encouraging utilization of the HLC, and serving as a client advocate.
Management 21July 1998 to March 2000Client Liaison Team Leader Nashville, TN
Served as the primary coordinator of client consulting services for leadership and strategic development, ensuring that various services were delivered in a timely and efficient manner.
Coordinated functions of senior level management and our Learning Design Group (technology) to deliver promised services and superior client satisfaction.
Monitored and managed a variety of client projects, ranging from training sessions and strategic retreats to Web-based surveys and organizational studies.
Communicated with clients regarding project progress and provided leadership throughout the organization in developing and maintaining excellent rapport with clients.
Assisted in creation, design, distribution and analysis of Web and disk surveys.
Bankers TrustOctober 1997 to July 1998Private Placement Administrator Nashville, TN
Processed millions of dollars of transactions on a daily basis, ensuring timely and accurate payment of accounts.
Researched outstanding credits/debits to reduce bank liability.
Answered client inquiries about account standing and transactions.
Granite Falls RestaurantJuly 1994 to October 1997Manager Nashville, TN
Through professional and competent management of daily operations, established an environment that created a loyal and profitable clientele.
Supervised 8-12 employees in a high volume, high stress establishment.
Created procedures to improve efficiency of planning and coordinating special events, resulting in increased quality.
Recipient of the HCA Phil Patton Community Service Award in 2015, which recognizes corporate employees who have made outstanding contributions to their communities through volunteerism. Founded IT Girls mentoring program EXPAND!!! Served on HCA's Caring for the Community Campaign Committee in 2006 - 2011 Served as Communications Committee Chair for 2007 Served as Campaign Co-Chair in 2008 and 2010 Served as Employee Leadership Chair in 2011.
account management, Analyst, Business Analyst, Business Analysis, business processes, Business Solutions, Compliance Reporting, Concept, consulting, content, content management, clientele, client, clients, customer satisfaction, Client Support, database, documentation, special events, functional, explorer, leadership, Team Lead, Legal, market, materials, mentoring, Microsoft Project, migration, enterprise, organizational, processes, Coding, progress, quality, Quality Assurance, rapport, reporting, RFP, scheduling, Service Level Agreement, strategic, strategic development, surveys, Tax Compliance, technical support, training programs, website, web-site, workflow
OTHER Recipient of the HCA Phil Patton Community Service Award in 2015, which recognizes corporate employees who have made outstanding contributions to their communities through volunteerism. Founded IT Girls mentoring program EXPAND!!! Served on HCA's Caring for the Community Campaign Committee in 2006 - 2011 Served as Communications Committee Chair for 2007 Served as Campaign Co-Chair in 2008 and 2010 Served as Employee Leadership Chair in 2011. Record $$$ Served as Project Coordinator for Community Day for campaign years 2005-2016 and the Team Lead for my department in 2012. Lunch buddy volunteer at Cockrill Elementary school 2010 - 2013
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Companies Worked For:
Granite Falls Restaurant
Job Titles Held:
Team Lead and Senior Web Project Manager
Senior Business Solutions Analyst
Senior Business Analyst
Lead Account Manager
Client Liaison Team Leader
Private Placement Administrator
B.A : Psychology
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