PRODUCT OWNER, 03/2017 to 09/2018 PRODUCT OWNER VERIFONE, INC – Alpharetta, GA
Drove the implementation of roadmap items for (Semi-Integrated, Gateway & Standalone) legacy and next Generation POS devices using the Agile Method-ology (particularly, the Kanban and Scrum frameworks); closely collaborated with Scrum Masters, Scrum teams, Product Management, Release Management, and Stakeholders; oversaw MSR & EMV Card Brand certifications.
Managed project scope, project schedules, dependencies, status reporting, resources, stakeholder expectations, risk identification and mitigation.
Owned, prioritized, and refined (groomed) product backlog items; prioritized and refined product backlog items based on the ROI (as it relates to quarterly revenue projections).
Gathered and parsed the requirements & opinions of multiple stakeholders for possible incorporation into future roadmaps; created & managed roadmap details.
Analyzed and translated requirements into user stories.
Closely collaborated with development to bring the product to market.
Provided the 'Go'/'No Go' decision on delivering the incremental and final MVP.
Coordinated & managed feature implementation & the delivery of component fixes (from external dependent teams) across several platforms and client applications to ensure parity in all legacy and next Generation devices.
Major Achievements Managed the implementation and delivery of the following Semi-Integrated and Gateway payment solutions: Deployed - Vantiv Carbon SCA 4.1 (Android tablet) project EMV QC support, Auto-Settlement, Commerce Platform; ROI $4M/YR Implemented -First Data (Burger King) SCA 4.1 with EMV QC support, Apple/Google Wallet features, & MasterCard TIC Compliance updates Deployed - Vantiv (Nordstrom's) SCA 4.1 with EMV, Barcode, VeriShield Total Protect (VSP) Encryption, and Tokenization support Deployed - Vantiv (Kohl's) SCA 4.1 with e355 Mobile, Barcoding & custom features Deployed - Unified Global Protocol (UGP) SCA 4.1 Gateway application with VSP Encryption, Tokenization, & Get Card Data Deployed - Vantiv SCA 4.1 (Scientific Games/IGT) with XML, Last Tran Enhancement, Partial Auth, AVS/CVV Auto-Decline Support Deployed - SSI SCA 4.1 (Kohl's) Third Party Gateway Solution with PKI Encryption, EMV QC & Contactless Support Implemented - PME 4.1 Pay-At-The -Table (PATT) SCRUM MASTER Drove productivity and encouraged self-organization.
Responsibilities included monitoring the coordinated work efforts of 18 resources (15-offshore, 3-onshore), monitoring & reporting team velocity/progress by reviewing the Burndown, Velocity, and Control charts, removing team impediments, and facilitating scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, demo, and retrospective.
Major Achievements Implemented improvements to increase team productivity and confidence: Decreased overtime, reduced issue cycle time within 4 weeks, & increased team velocity by 10% by re-negotiating the team work agreement and developing a strategic plan for team re-structuring.
Trained (onsite, live sessions, and training guide) 3 QA resources on software testing tools and general payments knowledge that resulted in an increase in team velocity and self-confidence.
Mentored and served as a SME for a group of 6 Project Managers for SOWs, Purchase Requisitions (PR), Purchase Orders (PO), and general payments knowledge.
project manager/Senior Business Analyst, 09/2013 to 03/2017 VERIFONE, INC – Alpharetta, GA
Drove the implementation and delivery of Credit/Debit/EBT/EMV requirements on Standalone POS Software systems (direct- to- host implementations) using a blend of Agile (iterative) and Waterfall Methodologies; collaborated with clients and the development team to document and maintain requirements; tracked and monitored scope changes and ensured the Dev and QA teams were informed of the scope changes; assisted the project teams in resolving issues with implementing the client requirements; assisted in resolving application issues through root cause analysis.
Responsibilities included managing issue resolution, stakeholder expectations, resources, status reporting, risk identification and mitigation, project schedules, and dependencies, and building cross-functional relationships as needed to deliver projects.
Major Achievements Managed and drove the completion of Enterprise solutions for the following : Deployed - Elavon SoftPay 4.3 with Account Data Encryption (ADE) & Tokenization for EMV, MSR, and manual entry transactions Deployed - Elavon SoftPay 4.3 with EMV Common Debit support (Durbin Amendment) Deployed- Elavon SoftPay 4.31 EMV Journey/FanFare Gift & Integrated Loyalty Deployed - Global East Payments SoftPay 4.4 with EMV, MSR, & Common Debit support (Durbin Amendment) Deployed - Global Payments North SoftPay 4.4 (Canada) with EMV, MSR and Interac Debit & Mac'ing support Deployed - Global Payments North SoftPay 4.4 (Canada) with EMV Contactless support Deployed - TSYS/TransFirst Semi-Integrated PME 4.1 with support for MSR & EMV, Multi-Merchant, QSR, External PINPad, touch screen devices (Vx680), and Reboot command Implemented - Intuit SCA 4.1 Direct Host Interface-e355 Mobile, with support for Credit -Debit-EBT-Gift-EMV Contact-MSD CTLS.
Mitigated a significant deployment risk factor for 10,000+ devices through OS feature and impact analysis.
Honored with the 2015 President's Award for recognition in exceeding project milestones, superior clients services, and demonstrating corporate values; EMV Card Brand certifications were completed within a 4 month period.
Honored with client's commendation for delivering value during project execution.
Subject-Matter-Expert (SME) for a group of 3 Business Analysts on the requirements gathering & management, best practices, documentation source/version control, and application functionality details.
Senior Quality Assurance Analyst/LEAD, 04/2003 to 09/2013 VERIFONE, INC – Alpharetta, GA
Provided test leadership and guidance to validate payment solutions for Verifone Enterprise Clients; utilized testing and troubleshooting skills to help resolve critical production issues, as well as Project related issues to ensure on time project delivery.
Responsibilities included training/coaching, managing testing timelines, risks (addressing issues impacting schedule or quality), software testing tools, project status, and documenting & tracking defects through to a successful resolution.
Experienced with Integration, System (white box/black box), Regression, UAT, and Performance Testing (speed, scalability, and stability).
Met with Clients to collaborate on project scope and direction to deliver value.
Met with Client teams and VFI Field Engineers to assist in validating device behavior and resolving production issues.
Assisted in the maintenance of Client specifications used to train merchant, users, and Client teams.
Developed test plans and scripts based on functional requirements specification to validate device behavior on multiple hardware platforms & OS versions.
Major Achievements Successfully trained and mentor new and Junior QA resources; the same resources were subsequently promoted to Senior QA & Product Owner positions Closely collaborated with the development team members, Business Analyst, and Development/Project Manager to deliver the following solutions: Deployed - Ohio Department of Natural Resources (ODNR)/Division of Wildlife, Hunting and Fishing Point -of-Sale Licensing System and Registration, Vx670 Deployed - EDS-CA, SOFTMED Verix 2.3, Vx570, Health and Pharmacy Claims support Deployed - Georgia Department of Natural Resources (GDNR)/Fish and Game Point-of-Sale Licensing System and Registration, Verix 2.3 Deployed - Minnesota Department of Natural Resources/Fish and Game Point-of-Sale Licensing System and Registration, Verix 2.3 Deployed - Elavon SoftPay 3.0 Gift Card , AVS, CVV2 & Amex PIP Purchase Card Deployed - Moneris SoftPay 3.1 Vx670, Credit & Debit Integration with Multi-Term Batch Close Deployed - Moneris SoftPay 3.3 EMVk4.5, Support for Contactless, External PINPad & Visa Debit Opt-Out Deployed - Nova 3.02 support for Cash Advance & Service Fee Processing Deployed - Nova 3.03 Support for 'Auth only' mode Deployed - Elavon SoftPay 4.0 (Core Update 3.2>4.0) Power Fail Recover (PFR), PADSS Logo & Regression testing Deployed - Elavon SoftPay 4.0A Vx570/Vx520 Encompass Specification update & support for Amex Reverse PIP Deployed - Elavon SoftPay 4.1A Vx570 Partial Authorization Implementation Deployed - Elavon SoftPay 4.4 Account Data Encryption (ADE) & Tokenization Deployed - Global Payments East 4.1 US Surcharge Terminal Fee Deployed - Global Payments East 4.31 EMVk6.2 EMV Contact & PINPad configuration utility support Deployed - Global Payments East 4.4 with Verishield Protect - (VSP) v.Ficus Deployed - TSYS/TransFirst PME3.1 Standalone Credit Only implementation Kimcharian Frazier, csm 2|Page Continued).
Bachelor of ScienceEmory College of Emory University - Decatur, Georgia
Associates of ArtsOxford College of Emory University - Oxford, Georgia
PMI-Agile Certified Practitioner (PMI-ACP) Project Management Professional (PMP) Certified Product Owner (CSPO) Web Architecture (Basics) Microsoft Visio
Resourceful, results-oriented, customer focused, CSM certified IT Professional with over 5 years of delivering projects with competing priorities through all phases of the SDLC; key professional emphasis on, Scope & Requirements Analysis, Project Management, building and maintaining professional relationships. Experience working with clients & software implementations from various industries: Retail, Restaurant, Government (EBT, WIC, Fish & Game, Lottery), and Healthcare. Strong experience in Business & requirements analysis, scope definition, and risk assessment. Proficient in Project Management using the Waterfall and Agile methodologies (Scrum/Kanban) with the skills to adapt to an organization's implementation of Agile methodology; 5 years in Project Management. Proven ability to rapidly absorb and apply technologies. Experience leading and mentoring project team members, including BAs, IT Developers, QA, and matrix support staff. Skilled at leveraging technical and business acumen to communicate the project/product vision and establishing a trusting communication rapport with Clients and project teams. Able to communicate with different levels of stakeholders from Sales to Architects and project teams. Maintains/builds productive relationship with Stakeholders, Clients, and project teams. Professional strengths include IT industry experience, problem solving, business and systems analysis, research, priority management, issue identification and resolutions skills.
Scrum & Kanban
EMV Brand Certification
EMV Implementation & Diagnosis
Payments Systems (SME)
Adobe Acrobat Pro XI
MS One Note
Wireshark (network tracing)
Adobe Acrobat, Agile, Analytical Skills, Apple, Business Analyst, charts, Coaching, Communication Skills, CA, hardware, Credit, Encryption, Client, Clients, version control, Debit, delivery, Diagnosis, direction, documentation, XML, features, functional, Gateway, leadership, Logo, Mac, managing, market, mentor, MS Excel, MS PowerPoint, MS Project, SharePoint, Microsoft Visio, 3.1, MS Word, Natural Resources, negotiating, Enterprise, network, next, OS, Page, POS, PR, Problem Solving, Product Management, progress, Project Management, Purchase Requisitions, quality, QA, Quality Assurance, reporting, Requirements Analysis, requirements gathering, Risk Assessment, Scientific, SCRUM, SDLC, scripts, Software Development, software testing, Specification, SSI, stories, strategic, team work, troubleshooting, Web Architecture