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Product Owner Resume Example

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PRODUCT OWNER
Professional Summary

More than 25 years of diverse experience in Sales, Operations, Product Management, Training, & customer support with a leading entertainment company, a fortune 500 entertainment/media organization and a dominant global telecommunications provider. Innovative leader known for problem solving abilities and creative solutions in a fast-paced environment. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Impactful Team Leader with proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers while contributing to company visibility and performance.

Work History
Product Owner, 03/2016 to CurrentAT&T - San Antonio, TX
  • Owned & managed product direction, product strategy, product development, sales education, customer training, online tool content and product enhancements as Digital Media Product Owner.
  • Manage investigating, analyzing data and identifying revenue trends and volumes for bill media products in excess of $599M monthly/1B annually and effectively communicate results to key stakeholders/leadership.
  • Achieved recognition and awarded "Wall of Stars" for leading change in re-branding the bill media product name to promote 2019 & 2020 companywide paperless initiative.
  • Spearheaded/Launched 1st comprehensive bill media product Revenue Report in 8 years (Oct 2011) based on billed revenue amounts by product offering to promote paperless adoption and illustrate product value (in excess $617M monthly billed revenue) since obtaining Product Owner role in 2017.
  • Ability to generate and interpret technical data and transform to statistical summary information for decision making and measures that impact the business for bill media product revenue reports.
  • Draft and maintain business requirements and align them with functional and technical requirements utilizing Agile Methodology.
  • Developed the first Billing Standards for electronic media products to re-enforce Product teams to include Bill Media's involvement in projects.
  • Developed/Launched and distribute the first weekly project report that is being utilized across Finance Billing Operations informing Leadership of projects that require billing assessment and resource assignment utilzing new project tool.
  • Developed knowledge transfer documentation (M&P, process flows, training materials relative to EBS metrics and revenue reports process) to prepare for a successful transition of targeted billing functions that are being outsourced to Accenture.
Product Marketing Manager, 02/2013 to 03/2016AT&T - San Antonio, TX
  • Prioritized defects identified key trends and used data for developing enhancements to EUAM.
  • Tested defect installations: effectively supported/tested/ implemented tickets monthly to ensure accuracy of defects.
  • Designed/tested/implemented/drove new EUAM projects and EUAM related projects, ensuring projects impacting EUAM are delivered meeting EUAM requirements/needs.
  • Subject Matter Expert for internal AT&T users and IT teams of EUAM application.
  • Developed and implemented new and ongoing training inclusive of provisioning access to over 5,000 EUAM users.
Product Business Marketing Manager, 03/2008 to 02/2013AT&T - San Antonio, TX
  • Conducted Rate Implementation testing and validation of projects to promote revenue generation, improve customer billing experience and support merger activities.
  • Led Implementation of over 600 bill messages annually inclusive of pre/post bill message validations, effective client feedback sessions to ensure accuracy and efficiencies.
  • Implemented over 66 Consumer pricing actions with estimated revenue of $20.65M through flawless execution of rating activity; impacting potentially $2K customers.
  • Improved upon rate validation process for state specific service guides and tariff changes thru the development of rate tracking spreadsheet that provided quick and accurate reviews of customer impacted changes with a reduction in validation time by at least 10 min and was later incorporated into future audits.
  • Developed and implemented improvements to the validation process involving search engines which provided 24-48-hour advance view of new rates for rate implementation teams.
  • Achieved recognition from AVP and received prestigious Spot Award for industry knowledge, personal leadership and strategic thinking that lead to outstanding contributions thru development of Methods & Procedures for Bill Message and Insert team.
  • Implemented/processed over 391 pricing initiatives annually to 704M customers with estimated revenue of $399.2M (East & West Region.
Sales Operations Manager, 02/2007 to 03/2008VPGM SBC, SBC - San Antonio, TX
  • Organized, implemented, motivated and facilitated curriculum for Assigned Client base for Extensive Sales/Service Centers inclusive of Door to Door and VPGM Programs comprised of over 300 agents and vendors.
  • Achieved 110.7% top performance sales manager in VPGM role thru established relationships with local business and held table events to solicit AT&T services and increase sales of services within assigned distribution area.
  • Facilitated first U -verse Fiber Optics training to over 300 internal agents, external vendors and AT&T retail stores to increase product knowledge and sales within large businesses in support of full launch of AT&T U-verse entertainment service in San Antonio and 22 State Market. From 2K to over 5K customers.
  • Achieved recognition from President of Marketing Connections for developing and implementing successful sales tactics (sales verbiage) that was provided to 80 Brand Ambassadors to increase market penetration for voice, video, data and mobile; these proven sales strategies were utilized in local events that increased sales revenue by 20%. That same sales verbiage was then used in future dealings for AT&T throughout 13-state footprint.
  • Researched market and competitors regularly to effectively anticipate opportunities and threats and created How to Overcome Customer Objections sales verbiage that was implemented across AT&T 13-state footprint.
Skills
  • Staff training/development
  • Coaching and mentoring
  • Detail oriented
  • Decision making, Organizing
  • Brand positioning
  • Launch new products
  • Bill analysis
  • Project Management, Agile Methodology
  • Documentation
  • Leadership
  • Team leadership
  • Process improvement
  • Six Sigma- White & Yellow Belt Certified
  • Lean
  • Problem resolution
  • Relationship building, Relationship development
  • Analytical problem solver
  • Account management
  • Accomplished manager
  • Sales processes, Sales manager, Sales Reporting
  • Strategic thinking, Strategic Planning
  • Advertising
  • Product development, Market, Pricing, Retail
  • Business development & Planning, Problem solver
  • Business Operations, Fiber Optics, MS Office
  • Stakeholder relationship management
Certifications
  • Six Sigma Certified White Belt and Yellow Belt
  • Power Talk, Instructor Competency,
  • Clues for Coaches, Accelerated Learning- Instructor
  • Total Coach- Instructor
Accomplishments

AT&T Billing Solutions 2008 Best of Billing Recognition

  • Recognized by the Vice President of Billing Solutions for implementing over 95 price initiatives during the two-week period between 7/01/08 to 7/15/08, resulting in 15, 000 rates representing over $60M in annual revenue
  • Media & Advertising Coordinator for Franklin Graham's Samaritans Purse Operation Christmas Child.
  • Elohim Ministries- Christian faith based ministry supporting Battered Women's Shelter & provide school uniforms for the underprivileged
Education
High School Diploma, 1993
Antonian College Prep - San Antonio, TX
Business Administration
San Antonio College - San Antonio, TX
  • Continuing education in Business
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Resume Overview

Companies Worked For:

  • AT&T
  • VPGM SBC, SBC

School Attended

  • Antonian College Prep
  • San Antonio College

Job Titles Held:

  • Product Owner
  • Product Marketing Manager
  • Product Business Marketing Manager
  • Sales Operations Manager

Degrees

  • High School Diploma , 1993
    Business Administration

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