I am a recent college graduate seeking employment in a fast paced high volume customer service environment
Microsoft Office proficiency Results-oriented
Strong interpersonal skills Time management
Excel spreadsheets Self-directed
Meticulous attention to detail Professional and mature
Increased overall company sales by consistently meeting all sales goals and maintaining a top seller position
Effectively executed appropriate marketing strategies based on research and effective product placement
Effectively executed all company policies and procedures by adhering to and performing all required job functions above the set standards as well as coaching former co workers as needed and requested by my direct supervisors
Summary/ Strengths: Great customer service and communication skills, well organized, excellent at multitasking, and I am a "perfectionist", capable of performing under stressful situations
product development, and press releasesMar 2013 to Current Optimize Technologies － Oregon City, OR
Oregon City, OR Account Management
Serves as the main point of contact for all existing and new customers- Responsible for building and securing strong and long lasting customer relationships.
Manages day-to-day operations through the execution of all necessary customer account changes and updates.
Identifies and grows opportunities within current sale territories; providing sales team and company dealers with the latest of company literature, product development, and press releases.
Works with each dealer and end user on an individual and personal level to personally collaborate and generate new ideas specific to their company and territory that will promote and initiate sales.
Collects and organizes crucial customer documentation necessary for updating and maintaining key customer account information such as payment terms and appropriate internal contact information.
Personally approves credit and payment options through thorough investigation of customer's transaction history, analysis of their credit application, and contact with their required references.
Updates Company and customer documents as often as necessary to ensure that customer information is stored and easily accessible for company sales team.
Manages and maintains sales team through weekly meetings focused on company development, press releases, new product updates, and up to date training.
Oversees and organizes completion of custom customer projects- forecasts and tracks project completion timeline.
Collects and organizes costing and pricing information necessary for generating custom customer quotes and promotions. Marketing Coordinator
Responsible for coordinating the travel, housing, and schedules for company tradeshows.
Attends tradeshows; meets with domestic and foreign clients, controls and participates in meetings, conducts new individual and customized sales plans for each company, initiates new sales with potentially new clients and presents company products and history.
Reviews and corrects company literature, product release advertisements, magazine ads, instruction sheets, and company banners.
Controls and manages creation and distribution of annual company pricelist
Tracks progress and updates for company website
Uploads new product images, files, and documentation to website along with dealer websites
Reviews dealer websites; ensures that dealers have up to date company/ product information and makes sure dealer's are meeting dealer contracts through consistent advertising and sales quotas.
Conducts sales meetings and seminars with dealer partners and their sales forces.
Tracks progress of product line costs and sales
Implements marketing and sales strategies through the conduction of tradeshows, magazine advertisements, and promotional literature.
Organizes and updates promotional materials through analysis of sales trends, new product releases, inventory and stock levels, and review of annual forecasts.
Keeps all company literature update to date in correspondence with company and/or product changes and demand from the graphic design department.
Researches competitive market through analysis of new market offerings and competitor advertising and pricing.
Constantly in the process of revising and updating procedures to include areas of business that are outdated and not included in training.
Progressively organizing company server; relocating files and documents to their appropriate places for easier find and access. Customer Service
Welcomes all visitors and customers by greeting them in person or over the phone: answering and handling all customer concerns, complaints, and questions
Takes and processes customer sales orders; verifying pricing, customer discounts, and effective delivery dates.
Conserves executive's time by reading, researching, and routing correspondence to all mail, email and phone inquires; reviewing appropriate documentation; collecting and analyzing information; initiating telecommunications.
Implemented standard of responding to all customer emails within one business day to ensure all customers are receiving timely and effective customer service.
Implanted standard of providing customers with their order confirmations and all receipts necessary to track progress of product deliveries and updates.
Prepares financial reports by collecting and analyzing information
Completes all and any office projects as assigned by the office staff Accounts Payable
Reconciles processed paper work by verifying entries, prices, and costs and comparing system reports to balances.
Analyzes invoices/ expense reports and records them into system database
Analyzes dates of invoices and schedules them to be paid within the terms of our buyer contracts.
Pays vendors through careful monitoring of discount opportunities, verifying credits, scheduling and preparing checks, reviewing original purchase orders and contracts and all payment discrepancies and documentation.
Maintains accounting ledgers by verifying and posting account transactions
Maintains historical records by organizing and filling all payment documentation.
Accomplishes accounting and organization mission by completing related results as needed
Compares the amount and identification numbers of goods against orders
Attaches all identifying information and delivery instructions to merchandise
Maintains and posts all received receipts and packing slips
Records shortages and eliminates damaged merchandise
Routes products to appropriate departments
Stores merchandise accordingly, organizing thoroughly by ensuring all inventory merchandise is assigned a lot number and recorded into lot log.
Sales RepresentativeAug 2009 to Jul 2011 Victoria Secret － Honolulu, HI
Answered all incoming company calls
Assisted customers with all questions and concerns relating to store purchases, products, or store information.
Maintained the front desk and reception area in a neat and organized fashion.
Assisted customers with online purchases
Logged important employee information such as associate "call outs" and "no shows"
Assisted personal shopper when needed
Handled exchanges and returns when needed.
Sales RepresentativeSep 2007 to Aug 2009 Armani Exchange － Honolulu, HI
One of top five sales associates.
Met required personal sales goal consistently.
Competitively selected to participate in management training program
Strong customer service
Boosted overall company daily sales by meeting all sales goals and company deadlines
Cash register and cash handling experience
Strong product knowledge
Experience with stock and inventory
Sales RepresentativeFeb 2009 to May 2009 White House Black Market － Honolulu, Hi
Direct customer service
Served as central point of contact for all in person customers as well as over the phone
Personal shopper experience
Bachelor of Science, Strong academic performance2012Hawaii Pacific University － Honolulu, Hi, US
Hawaii Pacific University 2012 Honolulu, Hi, United States Business Administration and Management Bachelor of Science
Strong academic performance
Graduated on the Deans List
Emphasis in business management
Coursework in Human Resource Management, Information technology, and organizational management
Diploma2007Centennial High School － Gresham, OR, USCentennial High School 2007 Gresham, OR, United States Diploma High School Diploma ▪ Varsity Cheerleader ▪ Superior Cheerleader Award ▪ National Honors Society ▪ DECA- Delta Epsilon Chi Association ▪ Operated student store ▪ Created first visual announcement program
Sales, Customer Service, Receptionist, Retail Sales, Inventory, Training, Sales Representative, Access, Account Management, Accounting, Accounts Payable, Ads, Advertising, And Sales, Answering, Buyer, Buying/procurement, Clients, Company Sales, Contracts, Correspondence, Credit, Customer Account, Database, Documentation, Financial Reports, Forecasts, Graphic Design, Greeting, Initiate Sales, Invoices, Marketing, New Sales, Of Sales, Operations, Packing, Posting, Pricing, Product Development, Progress, Promotional, Purchase Orders, Sales Forces, Sales Meetings, Sales Orders, Sales Plans, Sales Quotas, Sales Strategies, Sales Team, Sales Trends, Sales With, Scheduling, Telecommunications, Territory, Tradeshows, Transmissions, Cash, Cash Handling, Associate, Front Desk, All Sales, Cash Register, Daily Sales, Sales Associates, Sales By, Sales Goals, Account Manager, Coaching, Excel, Lead Sales, Microsoft Office, Ms Office, Multitasking, Project Management, Sales Rep, Self-directed, Time Management, Business Management, Human Resource Management, Award