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Product Application Manager Resume Example

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Jessica
Claire
Summary

15 years experience in designing and developing front-end web and single page applications with the focus on user-centered and data-driven design decisions.

Experience
Costar Group, Inc. - Product Application Manager
Rochester, DC, 07/2021 - Current
  • Determines work priorities and develops work schedules to provide adequate staff coverage.
  • Provides recommendations to higher level management on the development of goals, objectives, and priorities for the operation.
  • Conducts hiring interviews and selects candidates for job openings.
  • Develops goals, documents performance, provides performance feedback and formally evaluates the work of the employee.
  • Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards.
Interior Define - SR UI/UX Designer
Scottsdale, AZ, 03/2015 - 07/2021
  • Responsible for the UI/UX strategy for resident and internal facing web applications from brief to delivery.
  • Leads iterative design process for the Pocketgov webapp, and Denver Apps, based on product objectives, business requirements, data analytics, and feedback, by implementing UX methodologies and user-centered design principles in partnership with cross functional teams and key stakeholders.
  • Deploys products across multiple environments and DevOps stages utilizing continuous integration/continuous delivery (CI/CD) pipelines.
  • Implemented heatmap tool “Crazyegg” on Pocketgov and Denvergov in March 2020 to establish a baseline for UX improvements, which resulted in a more services-focused homepage experience for Pocketgov that effectively reduced the click rate to essential online services by a third.
  • Deployed the Denver 311 Chat experience on Pocketgov using a Salesforce integration, with over 12,000 chat requests routed since go-live on October 1, 2020.
  • Creates presentations, data sheets and interactive prototypes, and communicates ideation and product solutions to the product owners, leadership, and executives.
  • Evaluates, documents and reports on the status of legacy and new web applications on the entire Denvergov domain committed to usability and accessibility standards.
  • Directs internal and external collaborators on UI/UX best practices and code standards to ensure the delivery of consistent branding and quality standards across both the Denvergov and Salesforce platform.
  • Responsible for WCAG Level AAA/Section 508, and overall, ADA compliance of all web applications across the Denvergov platform, which resulted in an improvement for the accessibility rating for pocketgov.org from 83% to 98%, with the remaining percentage being vulnerabilities of third-party cross-linked libraries.
  • Creates and manages a library of reusable UI components and graphic elements in a shared design system for rapid prototyping and development, that results in faster turn-around time regarding design and development processes for back-office and front-end applications on the Denvergov platform (DFD, DPD, FivebyFive).
  • Creates time effort estimates to meet or exceed completion deadlines.
  • Aligns the product strategy with the objectives and goals of the business, and organization overall, to achieve recognition and trust in the reliability of the City’s online services.
UGurus LLC - Director of Design
City, STATE, 10/2013 - 03/2015
  • Created wireframes and high-fidelity mockups to showcase the design and functionality of pages within the business’ web portals and e-learning course applications.
  • Developed user interfaces of web applications, comprehensive style guides and a variety of brand managing assets by creating and delivering consistent branding standards across teams.
  • Translated designs into responsive web applications using custom HTML, CSS/SCSS, JavaScript markup or front-end frameworks.
  • Lead UX research by creating user stories and personas, and by conducting user interviews.
  • Managed contributors and content creation for courses and material for the company’s membership program to attain the goal of 2 new courses delivered every month.
HotpressWeb - Web Designer / Web Developer
City, STATE, 01/2011 - 10/2013
  • Produced and presented mood boards, sitemaps, flow charts and high-fidelity mockups of custom small business websites to stakeholders and business owners.
  • Developed responsive websites across various browsers and platforms on the Business Catalyst Content Management System (CMS).
  • Performed Search Engine Optimization (SEO) by including metadata based on research and keywords for the target market.
  • Designed, developed, and published email templates, and created various marketing assets like ad banners, custom Facebook pages, and site promotions.
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Education and Training
Duale Hochschule Baden-Wuerttemberg Mannheim, Germany, Expected in 11/2010 Bachelor of Arts : Digital Media - GPA :
Skills
  • Data Analysis/Visualization
  • Information Architecture
  • User Research
  • Empathy Maps/Journeys/Flows
  • Wireframes/Prototypes
  • UI/UX Design
  • Frontend Development (HTML, CSS/SCSS, JS, Angular JS)
  • Salesforce Administration & Development
  • Azure DevOps
  • Agile work processes
  • Project coordination
  • Active listening
  • Teambuilding
  • Friendly, positive attitude
  • Analytical
References

Jenna Griffin

Fr. City and County of Denver IT Manager

jennadgriffin@gmail.com

James Leeper

City and County of Denver Application Architect

james.leeper@denvergov.org

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • Duale Hochschule Baden-Wuerttemberg
Job Titles Held:
  • Product Application Manager
  • SR UI/UX Designer
  • Director of Design
  • Web Designer / Web Developer
Degrees
  • Bachelor of Arts

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