product application manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

15 years experience in designing and developing front-end web and single page applications with the focus on user-centered and data-driven design decisions.

Product Application Manager, 07/2021 - Current
Costar Group, Inc. Rochester, DC,
  • Determines work priorities and develops work schedules to provide adequate staff coverage.
  • Provides recommendations to higher level management on the development of goals, objectives, and priorities for the operation.
  • Conducts hiring interviews and selects candidates for job openings.
  • Develops goals, documents performance, provides performance feedback and formally evaluates the work of the employee.
  • Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards.
SR UI/UX Designer, 03/2015 - 07/2021
Interior Define Scottsdale, AZ,
  • Responsible for the UI/UX strategy for resident and internal facing web applications from brief to delivery.
  • Leads iterative design process for the Pocketgov webapp, and Denver Apps, based on product objectives, business requirements, data analytics, and feedback, by implementing UX methodologies and user-centered design principles in partnership with cross functional teams and key stakeholders.
  • Deploys products across multiple environments and DevOps stages utilizing continuous integration/continuous delivery (CI/CD) pipelines.
  • Implemented heatmap tool “Crazyegg” on Pocketgov and Denvergov in March 2020 to establish a baseline for UX improvements, which resulted in a more services-focused homepage experience for Pocketgov that effectively reduced the click rate to essential online services by a third.
  • Deployed the Denver 311 Chat experience on Pocketgov using a Salesforce integration, with over 12,000 chat requests routed since go-live on October 1, 2020.
  • Creates presentations, data sheets and interactive prototypes, and communicates ideation and product solutions to the product owners, leadership, and executives.
  • Evaluates, documents and reports on the status of legacy and new web applications on the entire Denvergov domain committed to usability and accessibility standards.
  • Directs internal and external collaborators on UI/UX best practices and code standards to ensure the delivery of consistent branding and quality standards across both the Denvergov and Salesforce platform.
  • Responsible for WCAG Level AAA/Section 508, and overall, ADA compliance of all web applications across the Denvergov platform, which resulted in an improvement for the accessibility rating for from 83% to 98%, with the remaining percentage being vulnerabilities of third-party cross-linked libraries.
  • Creates and manages a library of reusable UI components and graphic elements in a shared design system for rapid prototyping and development, that results in faster turn-around time regarding design and development processes for back-office and front-end applications on the Denvergov platform (DFD, DPD, FivebyFive).
  • Creates time effort estimates to meet or exceed completion deadlines.
  • Aligns the product strategy with the objectives and goals of the business, and organization overall, to achieve recognition and trust in the reliability of the City’s online services.
Director of Design, 10/2013 - 03/2015
UGurus LLC City, STATE,
  • Created wireframes and high-fidelity mockups to showcase the design and functionality of pages within the business’ web portals and e-learning course applications.
  • Developed user interfaces of web applications, comprehensive style guides and a variety of brand managing assets by creating and delivering consistent branding standards across teams.
  • Translated designs into responsive web applications using custom HTML, CSS/SCSS, JavaScript markup or front-end frameworks.
  • Lead UX research by creating user stories and personas, and by conducting user interviews.
  • Managed contributors and content creation for courses and material for the company’s membership program to attain the goal of 2 new courses delivered every month.
Web Designer / Web Developer, 01/2011 - 10/2013
HotpressWeb City, STATE,
  • Produced and presented mood boards, sitemaps, flow charts and high-fidelity mockups of custom small business websites to stakeholders and business owners.
  • Developed responsive websites across various browsers and platforms on the Business Catalyst Content Management System (CMS).
  • Performed Search Engine Optimization (SEO) by including metadata based on research and keywords for the target market.
  • Designed, developed, and published email templates, and created various marketing assets like ad banners, custom Facebook pages, and site promotions.
Education and Training
Bachelor of Arts: Digital Media, Expected in 11/2010
Duale Hochschule Baden-Wuerttemberg - Mannheim, Germany,
Status -
Websites, Portfolios, Profiles
  • Data Analysis/Visualization
  • Information Architecture
  • User Research
  • Empathy Maps/Journeys/Flows
  • Wireframes/Prototypes
  • UI/UX Design
  • Frontend Development (HTML, CSS/SCSS, JS, Angular JS)
  • Salesforce Administration & Development
  • Azure DevOps
  • Agile work processes
  • Project coordination
  • Active listening
  • Teambuilding
  • Friendly, positive attitude
  • Analytical

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Resume Overview

School Attended

  • Duale Hochschule Baden-Wuerttemberg

Job Titles Held:

  • Product Application Manager
  • SR UI/UX Designer
  • Director of Design
  • Web Designer / Web Developer


  • Bachelor of Arts

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