Summary of qualifications: Results-oriented Customer Service Manager with over 5years of distinguished performance in customer service and the health industry. Dynamic management and leadership skills in the customer service and the health industry. Expertise in developing client relations.Well-qualified health professional adaptive to change, performance driven, and self directed. Demonstrated ability to provide leadership to an organization with a focus on high performance and results. Creative Customer Service and Respiratory Therapy leader with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.Strong knowledge of principles and processes for providing Excellent Customer Service
Microsoft Word, Power Point, Excel, Certified in ACLS, PALS, NRP, and BLS. Exceptional problem solver, Quality management care team member Licensed Respiratory Care Practitioner. Dynamic project management and strategic planning skills
Voluntarily created and implemented respiratory seminars to enhance critical care skills and to provide continuing education courses. Effectively managed over 30 employees and was recognized with top performance award. Worked with employees and other managers to define and develop strategies to increase performance among employees. Created and developed performance evaluation tools to increase productivity. Initiated respiratory training courses to aid in the advancement of respiratory therapist. Member of the American Association of Respiratory Care, Texas State Association of Respiratory Care and The Organization for Transplant Professionals.
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