Resourceful and accomplished Office Assistant with extensive office operations and personnel organization expertise.
Microsoft Word, Excel, Powerpoint, Outlook, SAP
Reception, sales, customer service, scheduling, data entry
Assist the recruiters in all aspects of the hiring process for 30+ stores. Screen applications, schedule interviews, background checks, references and new hire orientations. Was responsible for keeping stores staffed and making hiring decisions.
Answer customer service calls regarding orders and products. Data entry of phone and fax orders. Assist customers with questions and problems with orders.
Processed customer returns, credits and other requests. Worked with credit, warehouse, tech support and sales to resolve customer issues. Answered inquiries regarding lost and damaged orders and tracking. Assisted in training and switchboard backup.
Responsible for all new orders, invoicing, returns, credits, all customer phone inquiries regarding lost, damaged, incorrect orders and tracking. Also was back up receptionist answering all incoming calls.
Check encoding for six banks, processing overdrafts, balancing and other office duties. Assisted in training new employees.
Operated 12 and one pocket proof machines, mail machine and sorter. Processed overdrafts, wire transfers and general ledger investments.
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