10+ years green industry experience; 9 years Management; BS in Landscape Design, AA in Horticulture 15+ years customer service; customer-client interaction Leadership skills and ability to collaborate with senior management to create results driven goals Well rounded hands-on professional with experience in management, sales, customer-client relationships Ability to prioritize multiple assignments and projects Good communicator; easy to work with and manage; self-motivated Authorized to work in the US for any employer Customer Service and Sales Strong customer service skills. Excellent verbal and written communication. Ability to communicate effectively at all levels. Practical knowledge of green industry and experience in developing and executing sales strategies. Detail oriented, responsible and conscientious. (10+ years), Proficient in MS Office Suite. Management and administration experience. Ability to work independently and within a team environment. 10+ years), QuickBooks and database. (3 years), Dynascape software (CAD based design software) (5 years), Horticulture & Design Knowledge Strong knowledge and skills in plant selection and design. Comprehensive horticultural knowledge and skills. Extensive customer interaction. Emphasis in design and ornamental horticulture. Strong interest in woody plant identification and selection, arboriculture, low water landscape practices, and native plants. (10+ years), Business Management and Retail Sales Effective leader, plan and direct daily operations of retail garden center, $1 million sales annually. Manage a diverse and seasonal workforce. Develop strategies to improve customer service, drive sales and increase profitability. Solid background in planning and executing sales and marketing plans. Hands-on manager with creative problem solving skills. (10+ years), Team Building Decisive team leader with experience recruiting and hiring staff, creating effective training programs and coaching/mentoring team members to educate and achieve sales goals. (10+ years), Marketing Knowledge of marketing disciplines; planning, pricing, merchandising, event planning and public relations. (10+ years)
12/2014 to Current
Processing ManagerOne Solar － Woods Cross, UT
Manage post sales process for solar sales and installations.
02/2014 to Current
Designer - OwnerGail Steenblik Landscape Design LLC － Farmington, UT
Consultations and landscape design options provided to residential homeowners.
01/2005 to 02/2014
Garden Center ManagerTri City Nursery － Kaysville, UT
Managed all aspects of the retail division for an independent garden center.
Increased gross sales to over 1 million.
Managed a seasonal sales force of 35+ employees.
Developed strong relationships with clients and.
01/2003 to 01/2005
OwnerWarnocks By － North Salt Lake, UT
Real estate support for listing services.
01/2001 to 01/2003
Order ProcessorHeartland Paper Company － Woods Cross, UT
Online order fulfillment scrapbook supplies.
01/1997 to 01/2000
Assistant Loan OfficerSalt Lake City, UT
Assist in obtaining secondary loan financing for small business loans in conjunction with the SBA.
to GM, A/P, Operations Asst., Customer Service.
01/1984 to 01/1997
TCI/Comcast － Salt Lake City, UT
Office Support Specialist
Education and Training
Bachelor of Science: Residential Landscape Design & ConstructionUtah State University － Logan, UTResidential Landscape Design & Construction
Associate of Science: Ornamental HorticultureUtah State University － Logan, UTOrnamental Horticulture
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Companies Worked For:
Gail Steenblik Landscape Design LLC
Tri City Nursery
Heartland Paper Company
Utah State University
Job Titles Held:
Designer - Owner
Garden Center Manager
Assistant Loan Officer
Office Support Specialist
Bachelor of Science : Residential Landscape Design & Construction Associate of Science : Ornamental Horticulture
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