Experienced [job title] professional with strong leadership and relationship-building skills.
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
In charge of the overall pipeline management within the department. (First Mortgages, Combo HELOC, Closed End, etc.) This involves leading the staff and motivates them to perform well along with streamlining processes to achieve monthly funding goals established by Executive Management. Also responsible for ensuring that quality mortgage loans are moved to underwriting timely, in accordance with investor guidelines, federal regulations and bank policy
Responsible for managing and increasing market share with current broker relationships, as well as prospecting for new ones. Responsible for conducting regular training on WBC's products, guidelines, technology, compliance and workflow, and web site usage. Perform regular pipeline management; work with customers and inside team for quality pull-through. Advocate for customers, while maintaining WBC loan quality and saleable loans
Manage and provide day to day coordination of all mortgage operation activities. Functions include managing employees' workload, work assignments, roles, functions, and tasks while still maintaining all regulatory compliances, pricing accuracy, as well as the collection and processing of mortgage related documents from origination through closing while maintaining awareness of all legal regula-tions relating to processing and closing, as well as credit quality standards
Manage operational projects to improve processes and efficiency by providing reports on the results, trending and analysis of data, and ensuring appropriate follow-through completion for all identified action plans
Responsible for the development, growth, performance management and discipline of associates within the team
Responsible for day to day loan processing. Functions include assurance of file meets all regulatory compliances, pricing accuracy, as well as the collection and processing of mortgage related docu-ments from approval through funding. Maintain awareness of all legal regulations relating to pro-cessing and closing
Assist with the review of and response to exception reports, internal and external audits, department supervision and load balancing while maintaining high standards in customer service
In charge of identifying, building and developing new business relationships as well as responsible for their training and growth. Managed large number of accounts to their performance and production of quality residential mortgage loans to meet company's goals and insure adherence to program and product guidelines and compliance to government regulations
Responsible for establishing, developing, and maintaining relationships with new and established bro-kers. Identified and signed up new accounts as well as training them on products, pricing, automation, and web site usage. Manage accounts to their performance and production to meet company's expectation and insure the delivery of quality loans. In addition, develop and implement strategies to cross sell ancillary products through other Chase business channels, increasing revenue opportunities
In charge of identifying, recruiting, and training accounts throughout the Bay Area with high potential towards meeting our Community Lending goals. Also, fully focused on managing broker behavior to ensure benchmarks for PIF, closure rate, and lock fallout achievement
Responsible for overseeing the day to day operation of the department with direct involvement with hiring, training, and problem solving, while maintaining high standards in customer service, meeting monthly goals, and adhering to compliance and regulations
Accountable for over 60 wholesale accounts' productivity to meet FNMC expectations. Interface with brokers on a continuous basis for the purpose of developing new and existing business opportunities while maintaining high levels of customer service and ensuring goals were met or exceeded
Maintained a high level of customer service by managing volume, ensuring achievement of turna-round goals and responding effectively and timely to all customer inquiries. Trained brokers Cal Fed products, general underwriting and overall policies and procedures. Reviewed files for completeness, pricing, broker, and appraisal acceptance. Prioritized workload to address customer needs and workflow requirements. Assist management in the preparation of reports and various duties as required
Responsible for processing and closing of required number of loans while maintaining accuracy and in accordance with Cal Fed policies and procedures.
Ensured the accuracy of loan files (Quality Control) as well as the preparation of loan approvals.
Minor in Marketing
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