Experienced customer service and management professional with strong leadership and relationship-building skills.
Started as a processor and built original processes for the team. Served as mentor to junior team members and had first had in training new employees. After 6 months in the position, I was promoted to manager of the processing department as well as customer service. Managed team of 10 of professionals.
Advised, monitored and delegated my team to improving the companies number of customers.
Built an official Processing Department training manual that was used by all new and existing staff. Trained all new processing staff as they entered the company. Served as the point person for all Processing Department staff, handled any work-related questions, scheduling issues, and escalations. Processed 25-40 customer credit reports daily which included analyzing reports and handling derogatory item disputes online.
Answered incoming calls regarding individual health, dental and life insurance policies.
Mountain Vista High School Diploma - Class of 2005 Available upon request.
Credit, Scheduling, Training, Data Analysis, Marketing Analysis, Customer Service, Customer Service Representative, Receptionist, Retail Sales, Annuities, Dental, Incoming Calls, Life Insurance, File, Cash, Clerk, Closing, Front Desk, Satisfaction, Marketing, Class, Comprehensive Large Array Data Stewardship System
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