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Process Improvement Manager Resume Example

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PROCESS IMPROVEMENT MANAGER
Summary
Enthusiastic professional applying a combination of education and professional experience in reporting, data analytics, training, and service to a creative and inspired organization. Inherent ability to create loyal and productive connections at all levels of an organization. Exceedingly resourceful, organized, and skilled in an array of administrative responsibilities (metrics, data analysis, document development). Ability to look both strategically and tactically at issue resolution. A true learner with integrity and a sense of personal responsibility to making an impact personally and professionally.
Highlights
  • MS Office proficient
  • Excellent communication skills
  • Strong analytical skills
  • Process improvement
  • Management information systems
Experience
03/2016 to Current
Process Improvement ManagerSYNCHRONY FINANCIAL － Alpharetta, GA
08/2015 to 03/2016
Senior Specialist - ReportingSYNCHRONY FINANCIAL － Alpharetta, GA
  • Manage all regular and ad-hoc reporting needs for the Recovery department.
  • Worked with Senior Leadership to create new reports for the Attorney department.
  • Serve as an expert to assist recovery team members in all questions relating to reporting and MIS for the department.
  • Utilize Microsoft Office products and SAS Business Intelligence reporting software daily.
  • Frequent use of Business Objects and Web Intelligence reporting.
  • Daily use of RMS_NG to validate data.
  • Advanced knowledge of Excel.
08/2013 to 08/2015
Functional Associate IIIASSURANT FIELD ASSET SERVICES － Duluth, GA
  • Manage all reporting needs for 18 clients including any changes to requirements.
  • Created new reports for all 4 newly on-boarded clients.
  • Completed systems testing for two systems that were on-boarding.
  • Also worked closely and seamlessly with Business Analysts to create business rules, cases and requirements for new systems being tested.
  • Analyze data gathered and develop solutions or alternative methods of proceeding.
  • Work side by side with management to correct problems and suggest alternatives.
  • Confer with personnel concerned to ensure successful functioning of new procedures and processes once implemented.
  • Responsible for reconfiguration of processing team to better utilize processing skills that has resulted in an increase in production and meeting client Service Level Agreements across the board.
  • Developed process and procedures manual for current role.
  • Knowledgeable in the functions of Business Objects, Tableau, Crystal Reporting and SQL.
  • Beginner to intermediate knowledge of Crystal and SQL coding.
  • Daily use of Business Objects for reporting needs.
02/2012 to 07/2013
Asset Preservation CoordinatorMORTGAGE CONTRACTING SERVICES － Tampa, FL
  • Managed over 150 properties in various states of foreclosure to limit the bank losses on their investment.
  • Trained all new members on Pre-foreclosure sale and First Time Vacancy team.
  • Knowledgeable about all First Time Vacant securing procedures for Fannie Mae, Freddie Mac, and FHA.
  • Specialist on Georgia and South Carolina pre-foreclosure sale securing procedures.
  • Knowledgeable and skilled in use of MSP and HUD's system for over-allowable requests, P260.
  • Was integral in testing of Pre-foreclosure sale loan tracking system.
  • Pointed out system bugs and provided solutions.
  • Completed training sessions on new loan tracking system once it was implemented.
  • Knowledgeable about all FHA post foreclosure sale procedures and conveyances Worked seamlessly with the bank and various HOA's to ensure timely and accurate care of the properties.
08/2011 to 06/2012
Substitute TeacherMANATEE COUNTY SCHOOL BOARD － Bradenton, FL
  • Gained invaluable experience on classroom management and leadership skills.
  • Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
  • Enforce administration policies and rules governing students.
  • Distribute teaching materials left by teachers such as textbooks, workbooks, papers, and pencils to students.
01/2011 to 08/2011
TeacherHYDE PARK DAY SCHOOL － Tampa, FL
  • Developed and implemented lesson plans appropriate to the age groups.
  • Supervised children ages 18 months to 10 years old.
  • Created communications with parents in regards to students' progress.
  • Communicated with other teachers to fine tune lesson plans to promote the most progress in students.
03/2008 to 05/2010
Research AssistantUCF COLLEGE OF NURSING － Orlando, FL
  • Assisted in supervising budgets of all departmental and grant contracts.
  • Created and maintained spreadsheets specific to budgets and expenditures for various professors.
  • Submitted expense reports monthly for multiple professors.
  • Dealt with all department specific grant correspondence and all paperwork pertaining to the distribution of funds.
Education
2017
Masters of Business AdministrationUniversity of Georgia - Terry College of Business － Athens, GA
August 2010
Bachelor of Arts: Political Science Criminal JusticeUniversity of Central Florida － Orlando, FLGPA: Dean's List Recipient Spring 2008Political Science Criminal Justice Dean's List Recipient Spring 2008
Skills
ad, Attorney, budgets, Business Intelligence, Business Objects, contracts, Crystal, client, clients, validate data, expense reports, funds, Leadership, leadership skills, lesson plans, Mac, materials, Excel, Microsoft Office products, MIS, personnel, policies, processes, coding, progress, reporting, RMS, SAS, Service Level Agreements, spreadsheets, SQL, supervising, Tableau, teaching, Web Intelligence
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Resume Overview

Companies Worked For:

  • SYNCHRONY FINANCIAL
  • ASSURANT FIELD ASSET SERVICES
  • MORTGAGE CONTRACTING SERVICES
  • MANATEE COUNTY SCHOOL BOARD
  • HYDE PARK DAY SCHOOL
  • UCF COLLEGE OF NURSING

School Attended

  • University of Georgia - Terry College of Business
  • University of Central Florida

Job Titles Held:

  • Process Improvement Manager
  • Senior Specialist - Reporting
  • Functional Associate III
  • Asset Preservation Coordinator
  • Substitute Teacher
  • Teacher
  • Research Assistant

Degrees

  • Masters of Business Administration
    Bachelor of Arts : Political Science Criminal Justice

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