Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Strong 6+years of experience including retail banking operations, business management,data evaluation,research and customer service, 100%  operations accuracy  with Speed. Exceptional communication skills aimed at positive interaction with team members and Clients. Able to demonstrate a consistently thorough and professional customer service & Data Operations. A capability of staying focused even in the event of handling multiple projects concurrently. Knowledge of industry trends and how they affect companies Demonstrated ability to leverage analytic skills to drive business.
  • Advanced Excel spreadsheet functions Analytical and critical thinker
  • Articulate and well-spoken Skilled multi-tasker
  • Accounting familiarity 
  • Report analysis Microsoft word, Excel, PowerPoint
  • Strong Web Search Skills
  • Ability to work under pressure 
  • Attention to details
  • Pega Systems
  • Customer-oriented
  • High level of accuracy
  • Strong customer relations
  • Strong interpersonal skillsAccurate forecasting
  • QuickBooks
  • SAS Minor Expert.
  • SQL,MS Access, Word, Excel,PowerPoint,Active Directory
Work History
08/2013 to 09/2015
Process Developer , ,
07/2013 to 08/2015
Genpact Sensient Technologies Corporation Shepherdsville, , India
  • Good Knowledge financial transactions, Account opening, Balance Transfers.
  • Financial Statements Reconciliation
  • Expert in reading request forms, related to financial information.
  • Experienced in processing sensitive and financial data with accuracy and high speed.
  • Completed assigned task withing TAT.
  • Provided high-quality customer service by working to resolve issued with unsatisfied clientele
  • Managed day to day banking queries.
  • Maintaining, read and update training modules
  • Reconciled business and creative needs.
  • Streamlined workflow.
  • Revised plans as needed to meet changing goals and requirements.

04/2012 to 2013
Customer Service Executive G4s City, ,
  • Sound knowledge in preparing reports
  • Organized data and creating charts using Excel, SAS
  • Transforming Data from DB to Local Host.
  • Extracting DB file in Excel.
  • Track the request forms received from the vendors.
  • Develops solution by preparing and evaluating alternative workflow solutions.
  • Vendors Management, Global Team located in the US.
  • Maintaining files, related to process and transactions for Audit Purpose.

11/2010 to 04/2012
Senior Customer Service Executive Adecco-Client: Rockwell Automation City, ,
  • Client: Macy's - India Reviewed and updated client correspondence files and scheduling database.
  • Data Entry of all customer interaction.
  • Pulling customer account while talking calls.
  • Comprehend the issue while checking the account details.
  • Responsible for Data received from the clients for Collections Maintain MIS for outstanding payments Publish Dashboards for team performance.
  • Meetings for process improvement with Clients.
  • Key Achievements:Reduced user callback rate by 20% through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.

01/2010 to 11/2010
Branch Operations Executive-Head Teller-Vault Custodian HCL Technologies Ltd-Client: Macy's City, , India
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Increased Branch Deposits by 15% over a 3-month period by selling various Fixed Deposits products.
  • Generated revenue of 20,00,00 (USD 30,000) over 6 months of my working.
  • Handled efficiently high-value transactions with speed and 100% accuracy.
  • Records of file and vouchers for Audit Purpose.
  • Excellent in processing retail banking transaction including but not limited to cash deposit, withdrawal, online fund transfer request, ATM reconciliation with 100% accuracy.

Expected in Current
MBA: Management & Information Systems
Ashland University - Columbus,
Information Systems 3.6

Expected in
Operations Management, Project Management, Financial Management, Database Management:
- ,
Learned different aspects of Operations Management, and understood that how change agent needs to work in order to introduce the process of bringing change in business operations. Managerial accounting gave me the new dimension to understanding the business strategy in a broader prospect. Information systems gave me a platform to enhance my IT skills and I developed skills to analyze metadata with the help of SAS Minor, MS Access. I learned SQL to pull data from a database.

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School Attended

  • Ashland University

Job Titles Held:

  • Process Developer
  • Genpact
  • Customer Service Executive
  • Senior Customer Service Executive
  • Branch Operations Executive-Head Teller-Vault Custodian


  • MBA
  • Operations Management, Project Management, Financial Management, Database Management

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