Strong 6+years of experience including retail banking operations, business management,data evaluation,research and customer service, 100% operations accuracy with Speed. Exceptional communication skills aimed at positive interaction with team members and Clients. Able to demonstrate a consistently thorough and professional customer service & Data Operations. A capability of staying focused even in the event of handling multiple projects concurrently. Knowledge of industry trends and how they affect companies Demonstrated ability to leverage analytic skills to drive business.
Advanced Excel spreadsheet functions Analytical and critical thinker
Articulate and well-spoken Skilled multi-tasker
Report analysis Microsoft word, Excel, PowerPoint
Strong Web Search Skills
Ability to work under pressure
Attention to details
High level of accuracy
Strong customer relations
Strong interpersonal skillsAccurate forecasting
SAS Minor Expert.
SQL,MS Access, Word, Excel,PowerPoint,Active Directory
Process Developer, 08/2013 to 09/2015
Genpact, 08/2013 to 09/2015 Genpact-Client :National Australia Bank – India
Good Knowledge financial transactions, Account opening, Balance Transfers.
Financial Statements Reconciliation
Expert in reading request forms, related to financial information.
Experienced in processing sensitive and financial data with accuracy and high speed.
Completed assigned task withing TAT.
Provided high-quality customer service by working to resolve issued with unsatisfied clientele
Managed day to day banking queries.
Maintaining, read and update training modules
Reconciled business and creative needs.
Revised plans as needed to meet changing goals and requirements.
Customer Service Executive, 05/2012 to 01/2013 Adecco-Client: Rockwell Automation – India
Sound knowledge in preparing reports
Organized data and creating charts using Excel, SAS
Transforming Data from DB to Local Host.
Extracting DB file in Excel.
Track the request forms received from the vendors.
Develops solution by preparing and evaluating alternative workflow solutions.
Vendors Management, Global Team located in the US.
Maintaining files, related to process and transactions for Audit Purpose.
Senior Customer Service Executive, 12/2010 to 05/2012 HCL Technologies Ltd-Client: Macy's – India
Client: Macy's - India Reviewed and updated client correspondence files and scheduling database.
Data Entry of all customer interaction.
Pulling customer account while talking calls.
Comprehend the issue while checking the account details.
Responsible for Data received from the clients for Collections Maintain MIS for outstanding payments Publish Dashboards for team performance.
Meetings for process improvement with Clients.
Achievements:Reduced user callback rate by 20% through accurate assessment of
root causes of technical
issues and consistent implementation of
Branch Operations Executive-Head Teller-Vault Custodian, 02/2010 to 12/2010 Development Credit Bank Ltd – India
Assessed clients' financial situations to develop strategic financial planning solutions.
Increased Branch Deposits by 15% over a 3-month period by selling various Fixed Deposits products.
Generated revenue of 20,00,00 (USD 30,000) over 6 months of my working.
Handled efficiently high-value transactions with speed and 100% accuracy.
Records of file and vouchers for Audit Purpose.
Excellent in processing retail banking transaction including but not limited to cash deposit, withdrawal, online fund transfer request, ATM reconciliation with 100% accuracy.
MBA: Management & Information Systems, Current Ashland University - Columbus Information Systems 3.6
Operations Management, Project Management, Financial Management, Database Management: Learned different aspects of Operations Management, and understood that how change agent needs to work in order to introduce the process of bringing change in business operations. Managerial accounting gave me the new dimension to understanding the business strategy in a broader prospect. Information systems gave me a platform to enhance my IT skills and I developed skills to analyze metadata with the help of SAS Minor, MS Access. I learned SQL to pull data from a database.