process assistant resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced working environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Order Preparation
  • Production Deadline Management
  • Task Prioritization
  • Strong Organizational Skills
  • Judgment and Decision Making
  • Professional and Courteous
  • Microsoft Office
  • Computers and Technology
  • Verbal and Written Communication
  • Document and File Management
  • Supply Inventory Control
  • Multitasking and Time Management
  • Calendar Management
  • Relationship Building
  • Accounting and Bookkeeping
  • Spreadsheet Tracking
  • Highly Efficient and Productive
  • Employee Communications
  • Cash Drawer Management
  • Shipping and Receiving
  • Freight Labeling
  • Problem-Solving
  • Product Verification
  • Team Collaboration
  • Loading and Unloading
  • Work Order Following
  • Loading Dock Operations
  • Decision Making
  • Physical Strength and Stamina
  • Quality Assessment and Assurance
  • Warehouse Operations
  • Problem Solving
  • Materials Handling and Transport
  • Material Handling
  • Invoice Verification
  • Wrapping and Boxing
  • Willing to Learn
09/2021 to 05/2023
Process Assistant Amazon.Com, Inc. Addison, IL,
  • Responded to advanced issues with professional and relationship-focused approach.
  • Conducted onsite visits to external facilities to maintain standardization and compliance across operations.
  • Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.
  • Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
  • Coached and trained production leads on general process concepts, lean manufacturing and how to identify potential improvements without assistance.
  • Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
  • Developed process upgrades to improve production rates and reduce costs.
  • Employed statistical analysis to pinpoint production process gaps and collaborated with management to implement technological and practical improvements.
02/2021 to 07/2021
Call Center Customer Service Representative Suncoast Community Health Center Thonotosassa, FL,
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Supported sales team members to drive growth and development.
12/2015 to 05/2020
Front Desk Associate Schulte Hospitality Group Champaign, IL,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Trained newly hired employees on front desk procedures and business operations.
  • Responded to customer complaints, collaboratively troubleshooting to devise solutions.
  • Verified and collected client payments.
Cashier Lkq Corp Largo, FL,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Education and Training
Expected in 05/2019 to to
High School Diploma:
Monterey High School - Lubbock, TX
  • NHS Member
  • Honor Roll 2015-2019
  • 3.7 GPA
  • Ranked in Top 25% of class

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Resume Overview

School Attended

  • Monterey High School

Job Titles Held:

  • Process Assistant
  • Call Center Customer Service Representative
  • Front Desk Associate
  • Cashier


  • High School Diploma

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