Hardware support and troubleshooting
Dedicated to delivering excellent customer service
Can work on a team or independently
Responsible for supervising and monitoring all in-house and field printer repair and maintenance work
Responsible for personally responding to printer repair calls from larger clients
Providing direct support to corporate customers.
Experience with many manufacturers on the market including Hewlett-Packard, Xerox, Lexmark and Okidata.
Manage and perform consultancy, training and installation of our products for customers.
Good problem solving and analytical skills.
Clearly communicated issues involving estimated time of task completion, status updates and potential problems
Proficient in maintenance and repair of printers, fax machines in accordance with company guidlines
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