Secretary who answers a high volume of incoming calls while handling in-person inquiries from students and parents. Flexible and hardworking with the drive to succeed.
The ability to develop and maintain an open communication and professional relationship with our ELMS parents. The ability to use my professional people skills to listen to all parents and their concerns and refer them to the appropriate administrator. Recruited community businesses to partner with our school and become Partner's in Education. A total of 20 businesses. Managed call flow with up to 15 calls in queue per minute, while working for the Army Reserve Family programs.
Army benefits coordinator, Call Center, Communication skills, Interpersonal skills, Critical thinking, customer service, parent/student support, educational materials, educational programs, functional, notes, materials, people-oriented, Organizational skills, policies, presentations, Problem solving skills, Time management.
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