Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments.
Business process improvement
Mitigation plan development
Project cost planning
Principal Technical Quality Manager, 05/2015
to 04/2017 SAP America Inc Caterpillar Inc
Managing the Pilot implementation of new Digital Manufacturing Solutions (SAP Vehicle Insights, SAP Predictive Maintenance & Service and Digital Manufacturing Insight).
Providing strategic direction for innovation and Strategy Road map.
Business Process Optimization and continuous improvement
Execute Landscape simplification strategies to reduce the total cost of ownership.
Lead onsite team of Project and Service Delivery Managers.
Manage customer relationship with SAP.
Senior Technical Quality Manager, 09/2011
to 04/2015 SAP America Inc JP Morgan Chase Bank, SC Johnson, Mead Johnson Johns Hopkins University
Manage implementation and deployment of SAP solutions including BPC, Financials, BW, HANA, SRM, SCM, etc.).
Proactively Safeguard complex SAP projects.
Develop, review and execute service and support plan and manage onsite and remote service delivery.