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Principal & Senior Consultant Resume Example

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PRINCIPAL & SENIOR CONSULTANT
Summary

Successful at driving organizational effectiveness collaborating closely with internal teams in multiple business segments to understand their functions and systems to streamline processes, maximize resources, improve procedures, and effectively communicate goals across all business channels. A personable, structured, problem-solving thinker with over twenty years of experience helping businesses of all industries create brand awareness, grow market share, and customer loyalty through impactful marketing strategies. Excellent at creating corporate-wide communications and presentations to reach the target audience and skilled in providing quantitative research and support for identifying new business opportunities. Seasoned consultant and entrepreneur talented in using advanced statistical techniques and methods to reach quantified leadership objectives.

Soft Skills
  • Communications and Marketing expertise
  • Interpersonal and team building skills
  • Administrative management
  • Editorial skills
  • Event Planning and coordination
  • Scheduling and calendar management
  • CRM and office management software
  • Vendor relationships and negotiations
  • Inventory and supply oversight
  • Operational, Business and Process knowledge
  • Process development
  • Report writing
  • Sales and marketing strategies
  • Market research
  • Project organization
  • Quantitative skills
  • Statistical analysis
  • Budget forecasting
  • Risk mitigation
  • Organizational management principles
Experience
08/2018 - CurrentDwyer Benefits & Advisory GroupHouston, TX
Principal & Senior Consultant
  • Strategized long-term business needs, driving customer feedback for process improvements.
  • Optimized processes by collaborating with upper management to implement innovative technologies.
  • Orchestrated meetings with staff to review current projects and build interpersonal relationships.
  • Rolled out innovative employee training program, boosting worker education and improved customer satisfaction by [Number]% within [Timeframe].
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
  • Reduced process lags by hiring top talent and managing staff to ensure optimal productivity.
  • Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines.
  • Brainstormed creative methods to relate [Type] content to target demographics.
  • Maintained professionality and efficiency while working closely with leadership.
  • Implemented results-driven multimedia communications plans to increase organization's impact.
  • Edited materials for accuracy to communicate core messages and values.
  • Directed strategic support for senior leadership, providing detailed analysis for new business opportunities, while consolidating current business and building relations with [Type] customers.
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for [Location] market to maximize outreach.
  • Achieved profitability goals by developing and implementing all [Location] commercial activities.
  • Reduced process lags by managing employees and training on best practices to ensure optimal productivity.
  • Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
  • Trained with successful business development personnel to optimize marketing performance and learn industry.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Cultivated sponsorships with related and partnering entities to enhance marketing objectives.
  • Collaborated with [Job title] to forecast optimal strategy based on sales and product profitability.
  • Directed vertical markets for [Type] products and services for multiple markets.
  • Led cross-functional team through product development lifecycle and strategic planning functions for new release of [Type] product.
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, and market intelligence for [Location] market to maximize outreach.
  • Researched market competitors to identify potential new products and service opportunities.
  • Optimized profitability to meet marketing objectives and drive product line growth from concept through product life cycles.
  • Evaluated sales and expense records to adjust policies and procedures.
  • Improved inventory management processes to avoid markdowns.
  • Designed detailed business plans to outline finances, goals, and operations of company.
  • Directly managed team of [Number] and oversaw [Number] staff total in [Type] and [Type] operations.
  • Managed business operations for [Number]-employee company generating $[Amount] in yearly revenue.
  • Reviewed budgetary data for accuracy and consistency with goals and objectives.
  • Reviewed operating budget periodically to analyze trends affecting budget needs.
  • Consulted with finance directors to establish procedures in accordance with program changes to facilitate long-term planning.
  • Verified accuracy of accounting disbursements such as payroll and vendor payments.
  • Located and vetted vendors, established good relationships and negotiated contracts.
  • Generated [Number]% reductions in material expenses by improving tracking, supplier and vendor contracts.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Settled complex new and existing agreements or statements of work, including requests for information or requests for proposals.
  • Organized and prioritized projects.
  • Devised and integrated training for public health professionals.
  • Drafted reports and presentations to illustrate research findings.
07/2017 - 08/2018Strategic Benefit Solutions Houston, TX
President
04/1999 - 01/2012EPSI Benefits Inc.Houston, TX
Managing Consultant
  • Developed and implemented process improvements and key business procedures.
  • Reviewed daily and overall financials to ensure profitability.
  • Established and administered yearly budget for $[Amount] per year [Type] company.
  • Balanced corporate management with day-to-day procedures and overseeing a staff of [Number] people.
  • Improved team productivity by [Number]% by directing strategic initiatives.
  • Created and implemented best practices to standardize internal processes and procedures.
  • Enhanced company objectives by developing benchmarks and performance optimization strategies.
  • Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
  • Managed master [Type] calendar for [Number] personnel.
  • Contributed to [Number]% revenue increase by streamlining administrative operations and prioritizing tasks.
  • Collaborated with senior leadership to support new projects including [Type] and [Type].
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Organized and scheduled [Timeframe] meetings with global executives using video teleconference.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Supported marketing and advertising efforts by creating marketing materials such as email blasts and [Type].
  • Conceived, prepared and launched special projects to support [Type] program.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
02/1995 - 03/1999EPSI Benefits, IncHouston, TX
Senior Consultant & Associate Partner
  • Assessed clients' needs and created plan of action to provide business solutions.
  • Collaborated with team of [Job Title]s to discuss successful sales techniques and ways to implement such strategies.
  • Coordinated with appropriate departmental staff members to assign proper procedures for hardware implementation and strategic aim.
  • Worked closely with all stakeholders to identify business issues.
  • Established quality standards and performed work according to project schedules.
  • Coached personnel on follow-up processes, sales and consultative sales approaches.
  • Collaborated with product managers to successfully execute sales strategies.
  • Handled complex problems and issues by understanding the root cause of the issue and implementing solutions.
  • Spearheaded strategic component development strategy in alignment with future project goals.
  • Cultivated best practices based on [Type] experience according to up-to-date industry and regulatory expectations.
  • Reviewed processes for approving applications, generating notes to contribute toward new processes.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base [Number]%.
  • Oversaw project schedules and evaluated progress toward important milestones at every phase of project.
  • Created and executed all elements, including policies, procedures and training for network resource administration and business continuity.
  • Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
Education and Training
Champaign, IL
Bachelor of Arts in Liberal Arts, Marketing & CommunicationUniversity of Illinois At Urbana-Champaign
  • Minor in Liberal Studies
  • Major in Marketing & Communications

Certifications
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Substitute Teacher (grades 1-12)
  • Licensed Group 1 Health, Life, Accident & HMO Agent
  • Certified SEO
Activities and Honors

Who's Who of Women Business Leaders and Entrepreneurs

Entrepreneur of the year 2012

James A. Baker III Institute, Public Policy on Health

Public Policy Contributer

Executive Women's Partnership, Invitation only

Economic Development Initiative

Women's Energy Network Senior Advisory Committee Economic Development Initiative

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Resume Overview

Companies Worked For:

  • Dwyer Benefits & Advisory Group
  • Strategic Benefit Solutions
  • EPSI Benefits Inc.
  • EPSI Benefits, Inc

School Attended

  • University of Illinois At Urbana-Champaign

Job Titles Held:

  • Principal & Senior Consultant
  • President
  • Managing Consultant
  • Senior Consultant & Associate Partner

Degrees

  • Bachelor of Arts in Liberal Arts, Marketing & Communication

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