Principal IT Program Manager February 2014 to December 2014Microsoft － Humacao, USA, PR
Instrumental in the early days of the Anti-Piracy Services (APS) Cloud & Enterprise group in Microsoft Operation Puerto Rico by assuming the manager's role while a new manager was selected and appointed to the group.
Improved the effectiveness of the review and prioritization of new work item requests within the APS division and ensured visibility with the Leadership Team.
Assigned tasks to team members using the agile methodology, served as Scrum Master, tracked progress to completion and reported status to stakeholders.
Managed strategic relationship with business partners to enhance strong network and open communication in support to multiple product launch business groups and represented APS Cloud & Enterprise group and OS & Volume License groups in critical meetings.
Successfully managed key product launches, and provided critical business updates that could impact APS strategy or/and resources.
Successfully managed the end-to-end activities of the Change Management System, which provided multiple improvements and efficiencies to the team.
Streamlined the work item requests submissions process for the APS division and the APS Platform & Engines group and expedited the process for their review and prioritization.
Led and motivated the team to stay focus on critical tasks to keep all projects on track on a very changing environment.
Created the Anti-Piracy Services (APS) Platform and Engines group detailed FY15 roadmap.
IT Program Manager February 2007 to February 2014Honeywell Aerospace － Aguadilla, USA, PR
Integral part of a startup team that successfully expanded Honeywell Aerospace Puerto Rico's corporate footprint from 7 initial employee to over 800 employees in 5 years.
Cultivated strong relationships with the local management and team members in Puerto Rico as well as a strong collaborative partnership within the organization in Honeywell which ensured the creation of a sustainable team.
Ensured that infrastructure issues, common across the Aerospace division, were recognized, documented, and resolved jointly with the business, and external service providers.
Successfully managed and implemented multiple large complex projects, including managing cross-functional teams and external vendors.
Collaborated in strategic planning with senior level management meetings and decisions.
Successfully worked on the Honeywell Aerospace Puerto Rico's Infrastructure Phase 1 and 2 projects.
Established multiple processes to streamline the employee on-boarding process, and procurement of equipment.
Developed and communicated project plans, scheduled, cost, and organization wide metrics related to projects.
Managed relationships with stakeholders, outsource partners and suppliers, including setting expectations regarding deliverables, schedules, and costs.
Led and managed multiple Data Center Rationalization (DCR) sites for infrastructure & application consolidation projects across multiple business units and consistently exceeded target savings.
Successfully managed the following key projects: Data Center Rationalization (DCR) and decommission (multiple sites), Windows 2000 servers & workstations remediation, Oracle & SQL Currency remediation, Boeing One Time Password (OTP), C&PS transition to Infosys, Lync Audio conferencing and Enterprise Voice refresh & SWSNET.
Recipient of 6 Bravo awards in recognition for my achievements in multiple projects.
IT Project Manager April 2004 to November 2006Hewlett-Packard － Aguadilla, USA, PR
Managed a multi-cultural testing team in a multi-time-zone with members is the USA, Puerto Rico, Mexico, France and China, and balanced all testing activities and planning.
Successfully led the Inventory Collaboration (On-boarding) effort for multiple suppliers in multiple regions worldwide.
Managed supplier on-boarding project plan, ensuring on-time execution of deliverables and timeline.
Successfully created documentation to help the suppliers and the on-boarding leads to resolve technical issues and improve the turnaround time.
Worked with business leads and engaged management and suppliers to resolve problems.
Designated as the Information Technology liaison between Supply Chain and IT departments.
Coordinated new builds with the development team and ensured proper testing and communication after every build and technical maintenance.
Coordinated 24-hours overall testing activities with China, Mexico, France and US teams.
Provided training, assigned tasks and direction to the testing team in China.
Successfully created new processes, procedures, guidelines and templates to reduce time and obtained consistency on testing across all projects.
Managed and assessed approximately 75 supplier readiness.
Helped resolve numerous on-boarding technical issues and improved the turnaround time.
Received an award and several recognitions for my achievements.
IT Project Manager November 2001 to March 2004Baxter Healthcare Corp － Round Lake, USA, IL
Provided leadership and acted as Subject Matter Expert, while managing all phases of the development life cycle, including strategic planning with senior-level management and customers, design, implementation and cost budgeting.
Built a successful technical team that was accountable of estimates, deadlines and deliverables.
Demonstrated ability to listen to customers' needs, develop solutions to meet their goals and budgets.
Ensured that the projects were delivered on schedule, within prescribed resource limits, and in accordance with customer requirements and departmental standards.
Ensured that proper reviews of the process and deliverables were performed and approvals were obtained.
Successfully managed Product Data Management (PDM) projects including project resources and their activities.
Provided direct supervision of team members including mentoring on technical issues, performance management, and staffing decisions.
Interacted with project stakeholders and project team to ensure effective communications and managed expectations.
Developed and implemented long term process improvements for application releases.
Worked within the guidelines of the organization's project office model, standard performance metrics, and regulatory guidelines to plan, monitor, control, and implement projects.
Delivered four PDM Releases on schedule and without compromising quality.
Earned a reputation for delivering projects on time that restored customer confidence by improving project on-time delivery by 100% and increased customer satisfaction.
Received several awards in recognition for my achievements.
Team Lead / Senior Software Engineer April 2000 to November 2001Motorola Inc － Libertyville, USA, IL
System Analyst February 1996 to April 2000Baxter Healthcare Corp － Round Lake, USA, IL
Programmer / Analyst January 1994 to February 1996Abbott Laboratories － Abbott Park, USA, IL
Bachelor of Science : Computer Science and MathematicsUniversity Of Puerto Rico Mayaguez Campus － Mayagüez, PR, USAComputer Science and Mathematics
Green Belt certified and results-oriented IT professional with over 15 years of leadership and hands on experience with a proven success record in management. Skills range from project management to process improvement and software engineering. Demonstrated experience managing and implementing large complex projects, including managing cross-functional culturally-diverse remote teams, across multiple geographic. Comfortable taking the lead in driving changes, communicating status and improving project efficiencies. Expert identifying global process improvement opportunities in critical business roles. U.S. Citizen.