Highly driven, results oriented Mortgage Banking senior level professional with an extensive background in loan servicing and default functions and programs. Ambitious mortgage professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Strong business and technical acumen.
Consulted with credit union on the robust build-out of an internal mortgage servicing organization from ground-up, serving as the Program Manager for the multi-million dollar initiative. Currently leading all facets including core and third party software and vendor service solicitation and selection, organizational modeling and alignment, development of organizational strategy and long-term objectives across all business units within mortgage servicing and default.
Led multiple cross-functional teams in mortgage servicing and default across the continental United States, managing team headcount of 200+ Functional teams included escrow, loan administration, call center, investor reporting, homeownership assistance centers, loss mitigation, bankruptcy, foreclosure and REO.
Managed business and technical teams in complex mortgage programs, including platform conversions, implementing complex business changes to due regulatory reform across many governing bodies -- CFPB, OCC, FTC. Managed teams responsible for IT and line of business programs across retail and mortgage banking. Managed teams responsible for implementing changes brought by Dodd-Frank, SCRA and multiple RESPA-TILA and TIS business and development programs.
Led initiative to move mortgage servicing functions in-house, concentrating on operational efficiency and customer satisfaction. Initiative had a managed program value over $100MM, employing over 100 additional permanent staff, and matrixed teams of 300+. Initiative consolidated mainframe platforms, reducing over 145 disparate applications and systems to three primary platforms.
Specializing in Mortgage Lending and Retail Banking Management consulting services. Led multiple large, value added programs for myCUmortgage and Huntington National Bank.
Managed multiple mortgage lending and compliance functional teams, covering all functional aspects of mortgage servicing and default.Program Manager for a $100MM initiative to consolidate mortgage servicing and default platform technologies, business process improvement and outsourced services. Managed teams responsible for the business analysis, development and implementation of many mortgage servicing and default functions; a ground up effort to bring many mortgage lending functions and processes in-house. Managed many initiatives in response to CFPB, RESPA / TILA, Dodd-Frank, SCRA and Treasury Servicing Directives aimed at increased controls across the institution. Extensive experience working with private and public investor guidelines, specifically FNMA, FHLMC, GNMA, USDA, and VA.
Managed large client programs in the financial services industry, focusing on both retail banking and mortgage lending.
Responsible for all facets of retail banking operations - deposits, branch management oversight, call center operations, web banking, cash / treasury management, retirement planning. Managed retail banking and mortgage lending functional, policy development, and internal audit teams. Led numerous business and technology initiatives to improve processes. Defined and managed teams that executed business strategy.
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