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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Executive Profile
  • Former Head of Diplomatic Mission to the UK and Northern Ireland experienced at advising and implemented policy related matters.
  • Negotiated complex Memorandum of Understanding (MOU) with the government of the UK.
  • Pragmatic and highly energetic leader with solid experience in both public and private sector.
  • Articulate communicator committed to strong relationship building.
  • Proactive and creative thinker with dynamic approach to problem solving.
Skill Highlights
  • Leadership/communication skills
  • Diplomacy
  • Government relations
  • Customer-oriented
  • Self-motivated
  • Event Management
  •  Negotiation
  •  Media relations
  • Project Management
  • Project Planning
  • Regulatory Affairs
  • Community outreach
  • Cross-Cultural Communications
  • Community relations
  • Team building
  • ​International Relations
Core Accomplishments

  • Developed, managed and maintained relationship with Permanent member of the UN Security Council after over half a century of frozen relationships.
  • Initiated and facilitated creation of the first ever Haitian Chamber of Commerce in Great Britain.
  • Instigated and negotiated seven Memorandum of understanding to strengthen bilateral relations between the UK and Haiti.
  • Advised Foreign Minister and President on foreign policy implementation.
  • Boosted country visibility within the UK parliament.
  • Guided British Foreign office on countries Capabilities that Facilitate Success � Crisis Communication � Team Building & Leadership � International Development � Media Relations � Business Development � Solution Development � Relationship Management � Negotiations & Execution � Government Relations � Cross Cultural communication � Organizational Behavior � Foreign Policy � Project Management � Social Media � Diplomacy Haitian Chamber of Commerce in Great Britain, London, UK 2015-2016 A Chamber of Commerce.
  • Chairman The role of the Chairman of the Board of the Haitian Chamber of Commerce in Great Britain, consisted of leading the policy body of the organization.
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Professional Experience
Principal and Founder, 01/2013 to Current
Cognizant Technology SolutionsPeoria, IL,
  • A Consulting Company with focus on public diplomacy, communication and relationship management.
  • Provide organizations with solutions crafted to meet needs in communication, image rebuilding, public diplomacy.
  • Media relations With unique cultural insights and strategies; developed proficient communication solutions for clients to cater to individual needs; Identification and solutions proposal for Cross-Cultural challenges; coach, and prepare clients on how to be more effective across culture; developed plans allowing clients to inspire and manage cross cultural and virtual relationships.
Chairman, 02/2015 to 05/2016
Bickford Senior LivingDavenport, ,
Strengthened company's business by leading implementation of [project]. Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch. Created new revenue streams through [actions]. Accountable for [business area] including overall customer satisfaction.
Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Rolled out, Spearheaded, Streamlined, Trained, Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, Increased
Head of Diplomatic Mission to the U.K., 06/2014 to 11/2015
Adobe Systems IncorporatedMilan, , UK
  • Set the overall policy of the Chamber.
  • Determined the goals of the chamber through an approved Program of Work.
  • Established the dues structure.
  • Approved the structural organization to include an organization chart.
  • Provided elections of directors and officers in accordance with the by-laws.
  • Recommended changes in the by-laws.
  • Approved in advance all expenditures not included in the budget Government of the Republic of Haiti.
  • As the most senior level official for the Government of Haiti to the UK the Head of the Diplomatic Mission: � Negotiated Memorandum of Understanding (MOU) between the two nations � Represented the interest of the Haitian Government in the United Kingdom and Northern Ireland.
  • Promoted of bilateral relations between The Republic of Haiti and the Government of the United Kingdom.
  • Managed all activities of the Embassy ensuring that they work effectively in promoting the Foreign Policy objectives.
  • Mentored and empowered embassy staff to translate policies into tangible results.
  • Studied and analyzed and prioritize the requests made by International Organizations, Embassies and High Commissions and make suitable recommendations for consideration to the Government of the Republic of Haiti.
  • Managed all media and communications relations with stakeholders in the United Kingdom � Studied initiatives and other activities carried out by the various Missions/Embassies.
  • Advised on matters of interest to to the Ministry of Foreign Affairs in Haiti about activities pertaining to trade and investments, tourism, education, infrastructure and other bilateral cooperations.
  • Assisted Haitian nationals in the United Kingdom and Northern Ireland.
Technical Program Manager, 01/2008 to 01/2013
, ,
  • Selected to take over management and Growth of major accounts, in order to expand market footprint.
  • Work closely with sales, pre-sales, technical support, and product development teams to ensure highest levels of satisfaction among customers.
  • Analyzed customer requests and assist with development of product changes and customizations.
  • Review and resolve escalated customer issues.
  • Charged with building relationships and leading change management activities.
  • Mentor junior escalation engineers.
  • Identify long and short-term account roadmaps and direct business process reengineering efforts to reduce costs and increase efficiency.
  • Retained $1.1M at-risk account and subsequently delivered $500,000 in additional sales.
  • Saved $500,000 in customer training costs by migrating from classroom-based product training to online modules available through NetApp University.
  • Reduced lost sales, increased customer satisfaction, and streamline response times by leading development of formal Request for Enhancement (RFE) process to standardize procedures and roles.
  • Improved communications between engineering, product management, and customer service by designing and implementing specialized communication diagrams.
  • Facilitated merge of Onaro into NetApp structure by integrating intranet-based knowledge base into NetApp's account management operations.
, 01/2006 to 01/2013
Bickford Senior LivingBroadview Heights, OH,
  • One of world's largest storage solutions companies.
  • Acquired Onaro in 2008.
Technical Account Manager, 01/2006 to 01/2008
, ,
  • Oversaw large accounts for enterprise network solution provider.
  • Developed post-sales relationships and ensured all customer needs met.
  • Worked with clients to identify needs and create technical requirements.
  • Conducted monthly contract and license reviews.
  • Supported 27 high-profile accounts.
  • Won $1M contract by working with key product team to fast-track upcoming product feature and meet potential customer's urgent requirements.
  • Facilitated delivery of more than $7M in revenues, through post-sales support and relationship building.
  • Produced more than 40% of company's annual sales, through the build and management of profitable relationships with fortune 500 & fortune 100 companies.
Worldwide Product Line Coordinator, 01/2005 to 01/2006
, ,
  • Promoted to manage product development, launch, and enhancement for network and capacity planning product suite.
  • Actively involved in all aspects of enterprise-level customer solution initiatives.
  • Resolved high- level customer issues.
  • Organized and coordinated self-sufficient virtual project teams.
  • Created product content for sales and support teams.
  • Prioritized product defects for development teams.
  • Increased employee satisfaction and retention by instituting better training and knowledge sharing among virtual teams in South America, Europe, Asia, and North America.
  • Worked in conjunction with product teams in France on implementations and escalations, and on development of new release requirements.
  • Earned more than three Global Employee of the Quarter awards.
  • Managed top tier accounts in the Medical and financial industry.
Staff Technical Analyst, 01/2003 to 01/2005
, ,
, 01/2001 to 01/2006
Globe Life Inc.City, STATE,
  • One of world's leading enterprise cloud computing, IT services, and virtualization providers.
Technical Analyst, 01/2001 to 01/2003
, ,
  • Provided high-level technical consulting and support for internal software consulting and field-based technical support teams.
  • Resolved or escalated product installation, configuration, and upgrade issues.
  • Tested, validated, and documented software issues.
  • Trained junior analysts.
  • Promoted from Support Analyst to Technical Analyst based on superior performance.
  • Recognized for producing dramatic increases in customer retention and satisfaction.
  • Earned more than four Employee of the Quarter awards.
Network Consultant, 1999 to 06/2000
Apex SystemsCity, STATE,
Accountable for [business area] including overall customer satisfaction.
Generated new business through [action].
Consultant, 1995 to 05/1996
Tehama County Department Of EducationCity, STATE,
Spearheaded [Project name], resulting in a [Number]% increase in revenue.
Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Rolled out, Spearheaded, Streamlined, Trained, Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, Increased
International Police Monitor Interpreter, 04/1993 to 03/1994
NA, STATE,
Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch. Strengthened company's business by leading implementation of [project].
Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Rolled out, Spearheaded, Streamlined, Trained, Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, Increased
Education
Master of Science: Leadership, Expected in
Northeastern University - Boston, MA
GPA:
Concentration in Project Management
Bachelor of Science: Business Administration, Expected in
Northeastern University - Boston, MA
GPA:
Graduated Cum Laude
Languages
  • Fluent: French
  • Conversational: Spanish
  • Fluent: Creole

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School Attended

  • Northeastern University
  • Northeastern University

Job Titles Held:

  • Principal and Founder
  • Chairman
  • Head of Diplomatic Mission to the U.K.
  • Technical Program Manager
  • Technical Account Manager
  • Worldwide Product Line Coordinator
  • Staff Technical Analyst
  • Technical Analyst
  • Network Consultant
  • Consultant
  • International Police Monitor Interpreter

Degrees

  • Master of Science
  • Bachelor of Science

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