Former Head of Diplomatic Mission to the UK and Northern Ireland experienced at advising and implemented policy related matters.
Negotiated complex Memorandum of Understanding (MOU) with the government of the UK.
Pragmatic and highly energetic leader with solid experience in both public and private sector.
Articulate communicator committed to strong relationship building.
Proactive and creative thinker with dynamic approach to problem solving.
Developed, managed and maintained relationship with Permanent member of the UN Security
Council after over half a century of frozen relationships.
Initiated and facilitated creation of the first ever Haitian Chamber of Commerce in Great Britain.
Instigated and negotiated seven Memorandum of understanding to strengthen bilateral relations between the UK and Haiti.
Advised Foreign Minister and President on foreign policy implementation.
Boosted country visibility within the UK parliament.
Guided British Foreign office on countries
Capabilities that Facilitate Success
§ Crisis Communication § Team Building & Leadership
§ International Development § Media Relations
§ Business Development § Solution Development
§ Relationship Management § Negotiations & Execution
§ Government Relations § Cross Cultural communication
§ Organizational Behavior § Foreign Policy
§ Project Management § Social Media
Haitian Chamber of Commerce in Great Britain, London, UK 2015-2016
A Chamber of Commerce.
The role of the Chairman of the Board of the Haitian Chamber of Commerce in Great Britain, consisted of
leading the policy body of the organization.
Principal and Founder01/2013 to CurrentPILLARD CONSULTING, LLCBoston, MA
A Consulting Company with focus on public diplomacy, communication and relationship management.
Provide organizations with solutions crafted to meet needs in communication, image rebuilding, public
Media relations With unique cultural insights and strategies; developed proficient communication
solutions for clients to cater to individual needs; Identification and solutions proposal for Cross-Cultural
challenges; coach, and prepare clients on how to be more effective across culture; developed plans allowing
clients to inspire and manage cross cultural and virtual relationships.
Chairman03/2015 to 06/2016Haitian Chamber of Great BritainLondon, UK
Strengthened company's business by leading implementation of [project]. Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch. Created new revenue streams through [actions]. Accountable for [business area] including overall customer satisfaction.
Head of Diplomatic Mission to the U.K.07/2014 to 12/2015Government of HaitiLondon, UK
Set the overall policy of the Chamber.
Determined the goals of the chamber through an approved Program of Work.
Established the dues structure.
Approved the structural organization to include an organization chart.
Provided elections of directors and officers in accordance with the by-laws.
Recommended changes in the by-laws.
Approved in advance all expenditures not included in the budget Government of the Republic of Haiti.
As the most senior level official for the Government of Haiti to the UK the Head of the Diplomatic Mission:
§ Negociated Memorandum of Understanding (MOU) between the two nations
§ Represented the interest of the Haitian Government in the United Kingdom and Northern Ireland.
Promoted of bilateral relations between The Republic of Haiti and the Government of the United Kingdom.
Managed all activities of the Embassy ensuring that they work effectively in promoting the Foreign Policy
Mentored and empowered embassy staff to translate policies into tangibe results.
Studied and analyzed and prioritize the requests made by International Organizations, Embassies and High
Commissions and make suitable recommendations for consideration to the Government of the Republic of
Managed all media and communications relations with stakeholders in the United Kingdom
§ Studied initiatives and other activities carried out by the various Missions/Embassies.
Advised on matters of interest to to the Ministry of Foreign Affairs in Haiti about activities pertaining to trade
and investments, tourism, education, infrastructure and other bilateral cooperations.
Assisted Haitian nationals in the United Kingdom and Northern Ireland.
Technical Program Manager02/2008 to 02/2013
Selected to take over management and Growth of major accounts, in order to expand market footprint.
closely with sales, pre-sales, technical support, and product development teams to ensure highest levels of
satisfaction among customers.
Analyzed customer requests and assist with development of product changes and
Review and resolve escalated customer issues.
Charged with building relationships and leading
change management activities.
Mentor junior escalation engineers.
Identify long and short-term account
roadmaps and direct business process reengineering efforts to reduce costs and increase efficiency.
Retained $1.1M at-risk account and subsequently delivered $500,000 in additional sales.
Saved $500,000 in customer training costs by migrating from classroom-based product training to online
modules available through NetApp University.
Reduced lost sales, increased customer satisfaction, and streamline response times by leading
development of formal Request for Enhancement (RFE) process to standardize procedures and roles.
Improved communications between engineering, product management, and customer service by designing
and implementing specialized communication diagrams.
Facilitated merge of Onaro into NetApp structure by integrating intranet-based knowledge base into
NetApp's account management operations.
01/2006 to 01/2013NETAPPBoston, MA
One of world's largest storage solutions companies.
Acquired Onaro in 2008.
Technical Account Manager01/2006 to 01/2008
Oversaw large accounts for enterprise network solution provider.
Developed post-sales relationships and
ensured all customer needs met.
Worked with clients to identify needs and create technical requirements.
Conducted monthly contract and license reviews.
Supported 27 high-profile accounts.
Won $1M contract by working with key product team to fast-track upcoming product feature and meet
potential customer's urgent requirements.
Facilitated delivery of more than $7M in revenues, through post-sales support and relationship building.
Produced more than 40% of company's annual sales, through the build and management of profitable
relationships with fortune 500 & fortune 100 compnies.
Worldwide Product Line Coordinator01/2005 to 01/2006
Promoted to manage product development, launch, and enhancement for network and capacity planning
Actively involved in all aspects of enterprise-level customer solution initiatives.
level customer issues.
Organized and coordinated self-sufficient virtual project teams.
Created product content
for sales and support teams.
Prioritized product defects for development teams.
Increased employee satisfaction and retention by instituting better training and knowledge sharing among
virtual teams in South America, Europe, Asia, and North America.
Worked in conjunction with product teams in France on implementations and escalations, and on
development of new release requirements.
Earned more than three Global Employee of the Quarter awards.
Managed top tier accounts in the Medical and finanacial industry.
Staff Technical Analyst01/2003 to 01/2005
01/2001 to 01/2006BMC SOFTWAREWaltham, MA
One of world's leading enterprise cloud computing, IT services, and virtualization providers.
Technical Analyst01/2001 to 01/2003
Provided high-level technical consulting and support for internal software consulting and field-based technical
Resolved or escalated product installation, configuration, and upgrade issues.
and documented software issues.
Trained junior analysts.
Promoted from Support Analyst to Technical Analyst based on superior performance.
Recognized for producing dramatic increases in customer retention and satisfaction.
Earned more than four Employee of the Quarter awards.
Network Consultant01/1999 to 07/2000AllBasesCoveredRedwood City, CA
Accountable for [business area] including overall customer satisfaction.
Generated new business through [action].
Consultant01/1995 to 06/1996DMS Management SystemBaltimore, MD
Spearheaded [Project name], resulting in a [Number]% increase in revenue.