Highly enthusiastic customer service professional with 7 years client interface experience. Personable and responsible Cashier with 4 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong organizational skills, Active listening skills, Seasoned in conflict resolution, Sharp problem solver, Courteous demeanor, Energetic work attitude, Customer service expert, Telecommunication skills, Adaptive team player
Cashiered with two cash registers at once in tandem to maximize customer flow.
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Press Operator/Auditor February 2015 to CurrentDetroit Manufacuring system － Detroit, MI
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
Helped achieve company goals by supporting production workers.
Maintained proper stock levels on a line.
Drafted a timescale for all jobs.
Monitored and adjusted production processes or equipment for quality and productivity.
Planned and laid out work to meet production and schedule requirements.
Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Worked with managers to implement the company's policies and goals.
Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
Direct support professional December 2014 to February 2015JARC － Farmington Hills, MI
Caregiver for the disabled Assisting with cleaning Preparing meals Daily Activities Transporting residents to everyday Activities.
Assisted patients with multiple chronic diagnoses, including COPD and asthma.
Supported patients with customized patient teaching tools.
Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Frequently commended for maintaining the safety, respect and dignity of residents.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes.
Ensured HIPAA compliance.
Receptionist/Personal Care Aid May 2012 to February 2015Jewish Senior Life － West Bloomfield, MI
Ensured HIPAA compliance.
Educated patients about their treatments.
Processed monthly reports for department performance.
Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
Monitored patients with acute conditions.
Utilized strong assessment skills to determine necessary patient care.
Provided caring companionship to elderly and developmentally disabled patients.
Provided primary resident care and assistance with daily living activities.
Prepared specimens for analysis and established proper chronological priorities in testing.
Cashier August 2008 to May 2012McDonald's － Highland Park, MI
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows, counters and tables.
Accurately measured ingredients required for specific food items.
Prepared and served beverages such as coffee, tea and fountain drinks.
Properly portioned and packaged take-out foods for customers.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Associate of Science : Business Administration, PresentOakland Community College － Royal Oak, MI
Minor in Human Resources
Coursework in Business, Marketing and Communications
Caregiver, Cash Handling, Interpersonal, Customer Service, Preparing meals, Microsoft Office, Microsoft Outlook, Window, Problem Solving, Multi-tasking, Strong public speaker, Careful and active listener, Able to lift 70 pounds, Professional and friendly.